Loren HopeReviews of lorenhope.com

I was a fan of this store, until I needed customer support. Zero stars for that. 1) my husband bought a silver jewelry instead of golden (my preference) for mother's Day in 2025 or 2024 (can't even remember anymore) and since I wanted to wait for the gold necklace (which was out of stock back then) - he asked for a gift card. Super hard to get it. 2) I was wait-list for a rainbow (I think that's the name of the collection that have different color stones on a necklace) for over a year until it was discontinued. I sent several emails asking about the availability without answer. 3) we still got money on the 'digital gift card' we got for the return on the silver necklace. I used for some earnings and was "saving" the balance due the necklace I wanted. I sent a request 2 times - one last year and one a couple of months ago - asking about how to use the remaining dollars - couldn't find the $ amount on my account - with no answer. This is basically stealing. Really unfortunately how service can destroy a brand. My husband asked again this year if I wanted something from them and I said, no, still waiting to hear back on the money you spent last year.

I made a purchase and on the day that my purchased shipped I noticed that Loren Hope was offering a 20% discount on all items. I contacted Loren Hope and inquired as to whether the discount could be applied to my purchase. Loren Hope responded by saying that due to them being a small company, they were unable to apply the discount. If Loren Hope is a small company, they certainly can provide a price adjustment. I really liked all of the items that I purchased but based on principal, I decided to return all of the items. I made the decision not to support a company that did not value me as a customer but valued more the money that they had earned from me which was over $500. Loren Hope says that their shipping is free but it isn't. When I returned the items, $10 was discounted from the amount that was refunded to me. It did not cost Loren Hope $10 to ship the items to me. Therefore, they should not have discounted $10 from my total refund. Any smart business company would know that it is best to lose 20% in profit compared to losing the whole profit. In addition, don't say that shipping is free when it is not.

I ordered 3 pieces of which 2 are gifts. The one item that was for me was received broken. It was the Sydney necklace in gold. One of the stones was not attached to the necklace. So when you took it out of the jewelry pouch the loose stone came out first. Based on the price I was extremely disappointed with the quality. This item has been shipped back today, 2/12/19. I only hope the gifts sustain especially the bracelet set and a choker necklace. The pictures appear to look better than the actual items. This was my first order and unsure if I’ll be a return customer. I’ll see how quickly they act to the item being returned.

The shopping experience was not bad. I just received the earring I ordered as Christmas gift and they came scratched in several places:( Other than that, they are exquisite. I noticed the scratched right off. They r obvious, but no time to exchange them before Christmas. :( Disappointed bc loved style and color.