What made my experience great was the communication and persistence to get my order correct. The pictures and descriptions of the sinks didn't match up, in my mind, and their patience in explaining them helped me to make the right choice for my sinks.
DG
Darla G.
Easy
Easy experience
MN
monica N.
Poor customer service
Poor customer service
Don’t help resolving issues
GD
Gordon D.
Great quality
Delivered quickly. Great quality farmhouse sink. Issue with minor missing part easily resolved with customer service.
DE
Debbi
Wet - it does NOT drain fully.
It does NOT drain fully...always leaves behind about a Tablespoon or more in drain creases - it's always wet UNDER THE WIRE RACK...a slight slope is evident, the grate legs don't touch in center, but quite not enough.
I'VE NEVER HAD AN INSERT ON A STAINLESS UNIT SAY TO KEEP IT DRY. That was very disconcerting.
Slight slope on the Faucet side lip would have been much better than thicker as far as functionality goes.
Response from LordearJan 13, 2026
Thank you for taking the time to share such detailed feedback. We truly understand how frustrating this experience must be, especially given your past experience with stainless steel sink inserts.
You’re absolutely right—standing water under the wire rack is not what most customers expect, and we’re sorry this has caused disappointment. While our insert is designed with a slight slope to allow drainage, variations in sink installation, countertop leveling, and rack positioning can sometimes affect how completely water drains, particularly around drain creases or under accessories like wire racks.
Regarding the care guidance, the recommendation to keep the surface dry is intended as a preventive measure to reduce water spots and mineral buildup, especially in areas with hard water. That said, we understand how this may have come across as concerning or unexpected, and we appreciate you pointing this out—it helps us improve how we communicate usage and care instructions.
Your comment about the faucet-side lip design is also very valuable. Functional feedback like this is actively shared with our product development team, as we continuously refine slope angles and structural thickness to balance durability and drainage performance.
We would really appreciate the opportunity to make this right. Please reach out to us directly through Trustpilot or our customer support team with your order details, and we’ll be happy to explore possible solutions or adjustments for your specific situation.
Thank you again for your honesty and for helping us improve.
TS
tom S.
Lordear did exactly what they promised
Lordear did exactly what they promised. My sink arrived one day early. It was packed with concern and came without incident, That was great and i look forward to it's installation.
However, they respond very badly with email or phone calls. I have questions about their install instructions and hope to get them on the line.
In Christ,
tom
SW
Stacie W.
Improvement needed on faucet controls
The knob on faucet in my opinion is a horrible design. I am unable to use hot water temperature without the faucet being on “wide open” . I cannot access hot water on faucet or waterfall feature on low. Therefore, water seems to spray everywhere because it is so forceful.
TA
TaSS
Very nice for the price.
The sink is just as described and packaged well. The box was missing the mounting brackets for the sink, but we received them quickly after notifying the company - no questions and no hassle. Overall, great experience.