LordearReviews of lordear.com

Good product delivery on time

Item took forever to arrive and there is no exchange assistance. Will not use again.

In February 2022 purchased a Lordear kitchen sink—a 33 x 19-inch, 16-gauge stainless steel, double-bowl (50/50) under mount model # L-TXSC331955M that includes bottom grids. The finish on the bottom right side of the sink, as well as on the bottom grid, has deteriorated or rusted/corroded (see photos). I purchased the sink as part of my overall custom Stoza Kitchen Cabinet installation. Order was placed in Feb 2022, but wasn’t installed until 18 November 2022. Below is my written warranty request and Lordear’s reply. Dear Sir/Madam, We have been utilizing these practices since purchasing our kitchen. This isn’t our first kitchen or home and we’re very familiar with stainless steel products. Your sink as you referenced in a previous reply is 304 grade and not 316 grade (medical/marine stainless steel) which is as you know not rust proof, but second in rust resistance. We never use harsh chemicals or leave grease and food particles in the sink as you accused. After use we always dry both sink, racks etc., completely. The sink is in one of our vacation homes and gets limited use also. Your recommendation to further treat the sink will not remove this corrosion and our continued diligence care as aforementioned won’t correct this corrosion either. The overall sink’s 304 grade (Chromium content reaction) has been compromised with this corrosion and as I stated “bad news never gets better with time.” How do you plan on addressing my warranty request going forward? Their reply: Hello, we have forwarded your question to our quality service team, and their suggested solution remains as follows: Since your sink was purchased in 2022, we are unable to replace it with a new one. We can only offer you advice on how to handle the situation. However, if you want to purchase a new sink, we can offer you a discount. Thank you for your understanding and cooperation. Best regards, Lordear I don’t recommend purchasing a Lordear “Stainless Steel” sink because they are ONLY 304 stainless steel grade which IS rust/corrosion RESISTANT not proof…ALL their products carry ONLY a 3 year warranty from date of purchase. If you want a better “Stainless Steel” sink purchase one that is 316 Stainless Steel grade (Marine/Medical) which has a higher quality (Chromium content reaction) against rusting/corrosion. Lordear DOESN’T sell a 316 Stainless Steel Sink. You can also look in Copper or Brass sinks that WON’T rust at All if you desire a metal sink for best longevity.

The customer service here is very poor. They take forever to reply or sometimes don't reply at all. The way you have to contact customer service is not user friendly either. The reason for contacting customer service was for a sink faucet that was leaking where the waterfall/vegetable rinser is which really makes me question the quality especially for just being over a year old. When the customer service finally did reply with hours and sometimes days going between them responding they finally gave a suggestion to buy a new faucet from them as I was not longer under manufacturing warranty. After finally getting to order the part because the first link they sent to purchase didn't work and took days to get them to reply with a new one, the part came wrong and was in a different finish. My sink is silver and the faucet came gold. I sent another message and never received a reply so I had to put the faucet on my sink so I could replace the leaking one so my water bill wouldn't be expensive from the already weeks of leaking. Lordear could really improve on their customer support and quality of products. I personally would never purchase another product from this company.

I still have nit received any notification of my order. Fed ax # 888747617753

Poor customer service Don’t help resolving issues

I’m very disappointed in with this purchase. I tried calling your customer service and got very little help. The water there is no way to adjust the water pressure when you turn the dial to hot water. So when washing dishes the water pressure is so high I get soaked by all water. The sink is fine but the faucet is awful and had I known this I would not have ordered this product. I would like for you to offer some way to fix this problem.

The sink that shipped to me is not what is shown online - the shape and dimensions are both different. I've spoken to customer service who advised the sink is no longer manufactured the same way as the online photos/dimensions, but the online listing has not changed. I am replacing a sink with a 10 inch apron so I need the replacement sink to have a 10 inch apron. The sink that was shipped to has a 9 inch apron which is not what is listed. I cannot use the sink that was shipped to me. I was offered $100 for the "inconvenience" but instead I requested a full refund and a return shipping label. Since asking for a full refund, Lordear has stopped responding to me. This is likely a scam company.