Loopy CasesReviews of loopycases.com

***Short version - FANTASTIC service for every single interaction - over an 8 year period!! <3 <3 <3 (Date shown is most recent) Whether it was a ‘changed my mind and hate the case’ or ‘oops I broke another strap’ or ‘ADHD made me order the wrong size’ - Loopy Customer Service always stepped up and got it done for me - without charging extra shipping, or hassling me. (*^o^*) Broken straps are covered under their generous warranty. ***All the details: I am & have been a huge fan of LoopyCases since I learned of their existence years ago. <3 I needed them in my life. Maybe the middle of my hands have invisible holes? Things just seem to slip through my palms and drop 10x a day. I saw my first LoopyCase on ebay and jumped on it. It was new method to (hopefully?) preserve my phone screens. Let me tell you, I have thoroughly tested the protective features of these cases. There is a reason my mama didn’t name me ‘Grace’! Since that first one (for my iPhone 6? 8?) I’ve purchased them new, as I periodically upgraded my phone. I have had no problem exchanging a case if I decided I hated it. If the site shows ‘out of stock’ for an item you want, merely email them and they will sweep the warehouse for misplaced items, returns, cancelled orders, etc. to see if they can find a straggler. When I was considering buying a Loopy Green case, I couldn’t truly tell the color — since monitors are so different. I asked for a Pantone Color Code so I could match it exactly. They sent it within hours, and I was able to make an informed decision. Not sure what I do, but I tend to be a strap breaker. All I have to do is send them a photo of the broken strap, and I get a new one. Recently, my replacement strap broke. They asked for photos of the case as well this time. Due to ‘roughened edges’ around the holes, they are going to replace the entire case with one for the same purchase value of this one - $39.99. Free shipping. They no longer have this particular one in stock, but I was able to get the next closest thing. Loopy’s agents are responsive. Loopy’s agents are fast. Loopy’s agents are customer oriented. My best friend is now a LoopyCase owner. She says she has always had great interactions with customer service. Although much fewer interactions than I seem to have!

I have had 2 orders processed and have yet to receive them. I placed my 1st order early Nov, when I didn’t get that order they sent it again. Now that order has not come even though I was promised this order by Christmas. I’m not sure why this has happened as I’m a long time loopy customer but I’m not happy about it at all. Not sure what to do about it now. Support has been ok, but not quick to respond and haven’t been contacted since the 2nd time I didn’t receive my order. Hopefully loopy can make this right.

I think the loopy case is a great concept. The actual loopy makes it much more convenient to hold your phone up and type and to take photos. Even compared to the pop-up style. The case is a little flimsy and turns a tinge of yellow over time. Designs are cute. Customer service is, meh. That said… The case totally heats up my phone to the point that it shuts right down. I actually thought it was an iPhone problem at first and went to Apple for their support. They couldn’t determine an issue, however, replaced the hardware for me after repeated complaints. Still didn’t fix the problem long term. I ended up upgrading to an iPhone 15 Pro Max … AND guess what? This phone is now overheating. BRAND NEW! To the point it is actually burning. Then completely shuts down because it’s a hazard. Indoors, not in the sun. Talk about ruining an $1800 device. In the moment, several friends have felt the heat and were blown away (no pun intended). Unbelievable, I’m surprised I haven’t seen more complaints about this. Or people are just not connecting the dots. I can’t even have the phone in a purse pocket or laying down flat on something before it takes minutes to overheat and BURN your hand. Last purchase for the Loopy is all I can say.

These are the best cases ever. I’ve ordered 6 cases over the past few years, all for iPhones, and I will never own another case again. Highly recommend! I used to drop my phone all the time and spent a fortune fixing screens. The loop allows me to hooky phone with a single finger and still use both my hands to carry groceries (or kids!).

I ordered a loopy case for my iPhone 13 max. It will not fit my phone properly, no matter how I try. One corner of the phon simply will not snap into the case, and the slots for charging and right side buttons are inaccessible with the loopy case on. I have never had these problems with other cases. I will not bother trying to contact the company. They obviously make contacting them as difficult as possible Don’t wast your money !!!!.

Horrible customer service there’s no phone number to call them and they don’t respond to emails. I ordered a loopy case and a loop and they did not send me the loop so now I’m out five dollars.

The cases are cheap, flimsy plastic. For $50 it’s a crappy phone case with a couple holes. The $5 “loops” are one loop. Who used a plural for only one item? Companies that want to screw you. They claim to have 66k reviews with a 4.9 rating, yet here it’s littered with bad reviews. It’s all false claims. Don’t waste your money. Oh and the best part? You’d think you were paying for some original design, but nah, they just shove the extra loop parts behind your phone so it bulges out. What a joke. Not to mention they make their reviews look like trustpilot colors on purpose. What a scam.

I love my Loopy Case so glad I came across thier website. This case is so comfortable I like the loop no more popsockets for me! I want more cases now lol. The case came in a nice cloth bag I got an extra loop the loop is great quality 2 will last forever! Thanks Loopy ill be telling everyone to get one!