LookHUMANReviews of lookhuman.com

I ordered items a week ago (Saturday, 12/14) and paid for fast shipping, which was 5 days. They printed the label Thursday (12/19), and didn’t actually ship the item until the next day. I paid for expedited shipping. When I reached out to customer service to find out when the items would be shipped, I didn’t receive a response for several days. They waited until they printed the label so they could say they shipped it. I get it, it’s gift season, but couldn’t there be a preemptive email sent out stating there will be delays and don’t bother paying for their fast shipping? Edit: it’s now the 28th and I still do not have my package. It’s very slowly making its way via DHL. Having an option for fast shipping is clearly a blatant lie and shouldn’t be offered on the website. I received my items on the 31st. 2.5 weeks is “priority shipping” for this company.

Look human hasn’t shipped my sweatshirt or responded to my emails. Their phone is disconnected. I do not recommend

Horrible customer service. You can not get a response!

Look the other way and find somewhere else to purchase your items. I ordered a gift that has been sitting for over a week. Customer service suggested I, "check my mailbox." I was then told the shipper is facing delays in scanning items- it takes them over a week to scan an item?! But the "believed it had been picked up." After asking, I was told they could refund my shipping fees and still receive the item. They then offered to refund the purchase and not receive the item, which indicates they do indeed know the whereabouts of the package and it has in fact not actually shipped.

Their website claims 2-3 days production time + shipping time in one place and 3-5 days production time in another place. Right now I am at 20 days since my order and my items are still in production. I've emailed service twice and they said 'sorry, we're running behind'. I've asked for a ETA and gotten nothing. I've asked for a refund of the priority charges I paid to get this quicker - nothing. Just a lot of lies!

I placed an order on December 13th which was advertised to arrive before Christmas. It's now December 29th and it still hasn't shipped. I've sent multiple emails and even left a voice-mail, but have received no response whatsoever. I've ordered from them before and it was a good experience. This is so disheartening.

Really wish that I read reviews before ordering anything. Ordered on Dec 13th, and have not received any communication from the company about my order beyond the order confirmation. Order is still listed as "new" and they have not responded to my multiple emails. I really wanted to like them, as they have some pretty unique items, and I understand shipping delays and unexpected volume of orders. What I don't understand is not answering customers and the 0 communication. What really angers me is that I still receive numerous marketing emails about new sales and discounts. If they're having issues keeping up with orders, maybe they should focus on people who's money they already collected instead of trying to attract more orders (that they won't fulfill anytime soon). Never again. Edit: Finally received my items 1/3/24. Everything was well made and the mugs I ordered arrived securely packaged. I appreciate the quality of the items but am still turned off by lack of communication.

Absolute scam. I order $100 worth of products well within time to ship for Christmas and it was never shipped. They won't respond to emails nor phone calls. When you call, you get a voicemail? Wild. They stole from me and apparently so many others. Don't trust them at all.