lookah.comReviews of lookah.com

I have a seahorse X and needed a part that is not available for sale and should be but after some time and a couple emails they were able to fix my problem. Thank you to costumer service and lookah.

Very Great customer service. They replaced my item no questions asked thank you again.

I bought 2 Snails. They didn't work properly so I emailed Lookah. CUSTOMER SERVICE was prompt to respond. They made getting replacements easy and fast. I expected that I would have to mail the old Snails back. I just video taped what the problem was and I got an email this morning that my replacement Snails are on their way! Makes me love my Snails and Lookah even more!!

I absolutely love this company. Their customer service is top tier! I have multiple devices and if i have had an issue they have resolved it quickly. I own a seahorse pro, a seahorse pro plus, the octopus, and now a mini dragon egg. If you are searching for a Puffco but that price tag is extremely too high...? Get the unicorn. I don't have one but have tried both devices and the unicorn is just as comparable but so much more affordable. Plus the coil bucket options are awesome, they really can elevate the experience. I suggest this option ANY time i hear someone talk about a Puffco. Lookah is just the way to go when it comes to dabbing instruments.

Lookah support was able to help me fix my problem and replace my device. They responded within a day and made the process effortless.

Great experience and very helpful!

I highly recommend because of their customer service and care. I received my Lookah Ice Cream Vaporizer and notice that the battery was only lasting about 15 minutes. I reached out via email to customer service thinking I might be wasting my time. Because once companies on the web get your money, they are gone. They never respond to issues. (My experience) Well, not the folks at Lookah!!! They reached out to me almost immediately! They didn’t give me the run around. We correspond a couple of times via email without delay. I provided the couple of bits of information that they needed and then BAM! My new Lookah was on the way. It arrived quickly and works just fine. I am a Lookah loyal customer now and am already recommending them to friends. Thank you Lookah for your outstanding service. I’ll be back!

Unique and innovative design. While my product was discontinued, they helped me get a replacement under warranty. Thanks!