lookah.comReviews of lookah.com

First time Lookha Seahorse pro used it for a week charged it twice at most next thing you know the battery explodes starts a fire almost burned my garage down.

Dont know where my package is

Awful customer service!!! I ordered a lookah swordfish had for a couple of weeks then broke. Emailed customer service team and was told I can get a replacement if I send back at my cost. Paid for the shipping then they give you a coupon to use on their website as a reimbursement. Waited 3 weeks for the new lookah and shows up in a color not ordered or wanted. Customer service told me to tell them what color I wanted and still neglected to send correctly.

6 out of 8 products that iv perchus from them have defected within a week.. the customer service is horrabal..and you pay to ship defectiv item back and forth .witch ran about 50 $. More than twice as much. As product cost . The products look cool and all but dont be fooled ..horrabal quality.. horrabal experience

Do not buy from them.They will probably rip you off.I have repidly emailed them.They refuse to refund or fix seahorse pro I bought.It worked for half a day.I will never buy from lookah again.

And they want $50 for shipping? 10 days and I still haven't gotten my order. No upadtes are given during shipment process so I only found that my order was being returned because I looked despite not being notified. Service email = No response Support email = No response And there is no phone number to call either. I love my dab pen, it is amazing at what it does for its price, but I will never be ordering anything directly from their website again.

This company has zero customer service!! Placed an order for several items and only got one of them on a Friday and am still waiting Monday afternoon for a response.

Delivered a broken water pipe from China, not packaged properly. Battling to get my $162 back. NEVER AGAIN.