lookah.comReviews of lookah.com

I had an issue with a Lookah product I ordered, but their customer service absolutely made up for it. I reached out about the coil acting up with my Guitar battery, and they got back to me really quickly—much faster than I expected. Not only were they helpful, but they were also polite, understanding, and made the entire process super easy. It’s clear they genuinely care about their customers and stand behind their products. Things don’t always go perfectly with any company, but the way Lookah handled it showed a level of professionalism and support you don’t always find. The product itself was super cool and functioned really well before the coil issue. Highly recommend both for their gear and their great customer service!

We use many of the Lookah products for concentrates and carts. We have a Q7, Octopus, multiple Zeros, an Ant, several of the pens! The battery life in all has been excellent. The Q7 is paired with a percolator bong and it is smooth perfection. The Octopus surprised me with such cooling ability in a small device. the Ant is efficient and delivers great sized hits.

I broke my Q7 while trying to clean it only after about a month of ownership. I was worried that I had would have no recourse to replace it but sent an email Lookahs way just in case. They immediately offered to replace my device at no charge. Yes the shipping can take a long time, but I don't see how Lookah can be blamed for that; DHL is insanely slow at delivering anything anytime I receive a package through them. Also lookah products are fantastic at the price point. Shelling out big bucks is the only way to go up in quality (puffco, gpen, etc). All lookah products I have tried, from glassware to electronic, has been of solid quality.

They have great customer service. I had an issue with a product and they quickly responded even over the holiday and have gotten me a replacement. I've used another product of theirs my buddy has and it's phenomenal. So I know their products are great as well but nice to know their customer service is top notch as well

Excellent customer service and issue resolution!!! Fast response and easy exchange process. Representative was understanding and talked me through troubleshooting steps when that didn’t work immediately offered a replacement.

The best place to get any of your devices are from or at lookah. … They have the best products on devices.. can’t go wrong with lookah. They go all out for you

The Lookah Q7 enail is a game changer! It heats perfectly and is super smooth and tasty. There was a technical issue with the first Q7 I received, but I reached out to their customer support and they replaced it for me. Fantastic customer service and product! 🤌

I really love the mini unicorn. It is perfect for taking on the go without lugging around a giant apparatus. To not have to use a torch is just ideal. It is super easy to clean also.