lookah.comReviews of lookah.com

Here is me update with an edit to my 1 ⭐ review. Still 1 ⭐ review. With this edit I'm making 6 hours from the time and date of 06/03/2026. Original review left after the first time using the product to big surprise disappointment on 04/07/2025. It's now 14 months after my review and the vendor is now responding asking for a video of their failed advertisement and product that I had to throw away because there was no effective way of cleaning the device. I can't believe I now get an opportunity to get this resolved 14 months later that's 1 & 1/6th years later on I think it was a $70 purchase then probably more now. With the false advertise and faulty device to the advertisement and a 14 month response time, this is not a company I will support and I recommend everyone who's thinking about buying from here to think twice and do third party research on the products your thinking of buying. I certainly don't trust this company as far as I could carry the company on my back by foot. Still 1 ⭐ review. My rating would probably change if they at least had good customer service. The email I got today the day of editing my review the email said you can edit your review if you want after reading the reply. It's crazy ask for a video 14 months after it was made clear this device isn't as advertised. If this was eBay I would of been able to resolve this and got a refund as the item was not as d The number one worst experience of purchasing a dab rig. I only have purchased about ten including the Lookah Seahorse 2.0. The Lookah Seahorse 2.0 is not the actual product advertised on the videos Lookah has on YouTube. There is a lie printed in plain view on the front of its packaging. I left a review about this experience to this exact product then I received and email from Lookah asking me to explain further more so they could understand gave me an invalid link to click on and follow instructions to expand on why exactly did I give a one star review. So I wasn't able to contact Lookah and provide the information they asked from me in the email they sent me in response to one star review. They also said in the email that if I don't follow through and provide the information they are asking for they will subsequently have my review removed as it looks like I'm just complaining and making them look at fault for a problem they can't verify. Extremely horrible practices. After using the Seahorse 2.0 by Lookah to lie first about a product then have now way to allow a customer to leave an honest review. I'm sure 100% of every one who purchase the Lookah 2.0 has this exact experience where the customer thought the advertisement of this product was true but it's is not true. That is the detail that is advertised is not what the buyer will receive. I would of passed on the Seahorse 2.0 and bought something different probably I higher priced product. How ever I bought the Seahorse 2.0 for three reasons. Reason #1. I wanted a electric dab device. Reason#2.Lookah looked like a good brand. Reason#3. Seahorse 2.0 consumer friendly pricing and easy cleaning. For the three power points of reasons to buy why I bought the Seahorse 2.0 I got 2.5 of the expectations. The part that is a lie, is the advertisement that it is easy to clean. It even came with instructions on how to clean the Seahorse 2.0 and the YouTube video shows it's easy to clean, but that not the experience I had with my purchase. The instructions that came with for care and cleaning and in the YouTube video explains and shows how to clean it. The part that holds the tip is described and shown in the YouTube video and wrote on the front of the box "EASY TO CLEAN" and it just pops right off held in place by a magnet. How ever on the Seahorse 2.0 I received instead of the part that holds the tip populing right off with eas because it's held together with magnets, it's actually bolted together with some form of hardware like rivet's or pins. And this causes it to be impossible to clean easy. Fails advertised. Sold me a lie. According to all the website YouTube video and the cleaning instructions that came with the Seahorse 2.0 I bought it's easy to clean. The "easy to clean" is the part that is 100% false advertising leaving every customer with a different experience of owning the Seahorse 2.0 disappointed that the experience of cleaning of the Seahorse 2.0 is completely different than advertised explained written and expressed to the buyer. Horrible company as I had no way to communicate with Lookah about it as the link they sent to me that doesn't work in an email in response to my one star review also the email they send me was from an email they do not take care of so there is no way I could contact them at all. This company could be a lot better. Had they never advertised it was so easy to clean I probably still would of bought it for the other reasons why a decided after much

Customer service is just bad. Product doesn't work. Even the hotmail on their website told me It would get back to me and never did. I'm sure it relayed the info to a real person and I just got ignored. Long story short I hear they typically have great products but there are too many other company's out there to me treated like crap. Lost customer, sure they don't care

I don't want to be that person that wishes they could make zero stars but oh my God. This company had a label made 4 days after I took the order I saw on here that it could take a little longer than that but whatever right? No. For 3 weeks they never sent it every time I reached out they said they were "reaching out to logistics" I had no other contact other than a third party until 3 weeks later the day I said I'm requesting a refund from my bank because it felt like a scam . They then sent me a picture and link to my ordered item and the shipping The ordered item link actually says I'm blocked from the website. Weirdly I'm not I can still get to it on Google but they can't even send a link right so how am I expecting my order to show up? They then kept ignoring my answers when I requested refunds repeatedly saying they would resend it which at this point I'm completely over because if I ever need to get new percolators or anything else I have to deal with this again. They then lied since I paid through sessle they told me that I have to cancel through sezzle. That's not true it's the vendors that you purchased from that have to start that process. There's still refusing to do it and just saying that they're going to resend me one if I want to essentially holding a hostage. I'm actually having to go to my bank in person to deal with this at this point do not buy from these scanning piece of shit. I would not wipe my dog's ass with their customer service. (Apparently you can't swear In these reviews but they deserve nothing but the worst)

Idk what kind of a sick scam shit show of a rodeo clowns blistered and scared ass the company Lookah is 100% all about. :Zero customer service :Zero options to communicate with Lookah :Lookah dose not respond to any communication they receive in all forms of contact they do receive from customers interested in supporting the Lookah business buy purchasing using and sharing the positive experience with others, officially promoting the company through the strongest advertising ever known as word of mouth. Welp my word of mouth is Lookah is a liar company that is ran into the dirt by a bunch of useless financial receivers taking money from the company and putting in zero work When submitting a message once I hit send it refreshed the page erasing all of my entries in the message form and a notification that said I need to prove I'm not a robot. There is no way the website gives you an option to prove your not sla robot so they are 100% scheduled themselves on how they will manage customers concern's is to ignore and gaslight the customers leaving the customers to think they're not doing something right and that's why Lookah is lie to you and steal your money and provide you with trash junk and zero appreciation for your purchase. Idk how it's legal, my guess is they bank on there victims they scam not to go to the card issuer and apply for a charge back. Never buy these Lookah products ever you might be happy only temporary until they screw you over because you supported them in the first place.

Lookah should not be trusted! Lookah has been using dishonest ways to advertise its products. We are an informational website related to vaping. Recently we received a paid marketing order from a person named Vicki K. who promoted products for Lookah. However, this person refused to make payment after a few reminders. I believe Lookah has been using dishonest methods to promote its products. As a result, customers should be careful when buying products from this store as the owner could be dishonest. Bottom line, based on our own experience, Lookah should not be trusted. Be careful!

I love their products but there is a mystery regarding the use, and maintenance. It’s obvious if you are looking that nectar collector tips/coils are crucial to the function of the vaporizers.The documentation recommends cleaning coils after use but does not describe the cleaning process. I do not believe the included “brush” fits any part of my Seahorse King. Since I only had YouTube vids to learn about the unit, I ended up ruining the coils. I go to the Lookah site and they can’t even describe the products they sell. Hire a damn professional instead of your dumbass brother in law To maintain your website. Whoever designs your products is very cool. Everyone else at Lookah sucks!

Let me start by saying I've never had an issue with their products, it's their service and deception that I take issue with. Lookah has the worst shipping practices I've seen at a company. It's been 5 days and my order still hasn't shipped, and I specifically purchased express shipping. The fact that you can't leave a review on the website, but can read reviews from various people is highly concerning. You should not be able to pick and choose the reviews show, that is deceptive. Even as a verified buyer I can't leave a review. It's a shame I love the products, because I have to find another company that values customer service and honors what they advertise.

I purchased my Luca and within four days the top broke off in a minute and took it back to the dispensary who replaced it One day before the warranty was up and after I moved out of the state where I purchased the product the contacted Luca to replace the item as it is not inexpensive I was pretty much told too bad so sad. They weren't able to help me. That's okay; I will never purchase another product this company makes again. Your product is poorly made. The material and design do not work. Your customer service sucks. Potential customers beware They DO NOT STAND BEHIND THE PRODUCT THEY MAKE. That speaks volumes. Save your money buy a bong from somewhere else.