lookah.comReviews of lookah.com

I am writing this review to express the incredible customer service at LOOKAH Technology Limited and their customer support team. WOW! Just wowed by the phenomenal customer service I received. My pen was damaged. I was literally stuck on an Island. Seriously! I had no other way to use my medical cart or wax. I am currently assisting a family member due to illness and had no way of leaving the location back to the states to get a new one. Just impossible. Also, this is very important. I love the performance of my Seahorse Pro Plus. The body is sleek, has a beautiful chrome color, the weight of it in your hand feels nice, and it has this really cool glass chamber that allows you to see the vapor coming up. You can also go online and purchase additional glass or carbon chambers. Very cool for changing it up with a mix of colors and styles. Any social gathering I was asked about it. So, I emailed LOOKAH. The customer support team at LOOKAH was happy to help. They were so understanding and were glad to replace it. What I loved most was that I was heard. I was treated to what I felt like was a family willing to get on deck to figure out how to replace and ship my pen to me. It almost became this little mission. The customer support team and account manager always kept me updated to what the next move was. At one point we all learned that a replacement couldn't be sent to the Island. No worries, the customer support team came through again! Like superheroes they sent a brand new Seahorse Pro Plus right away to a trusted family member that can later deliver it to me directly. What I want everyone to know is that I felt like I was being taken care of. Right now I need that. It's hard taking care of a sick family member along with other members of my family. The Seahorse Pro Plus is how I am able to take the day off. At night when everyone is resting I have my fav cup of tea and my Seahorse Pro Plus to relax . Mama can rest now. So a big thank you and a hug to everyone at LOOKAH Creative Technology Unlimited and their super hero Customer Support Team! The most respectful, caring, and professional customer service I ever received. You Guys Rock!!! 🤗

First, great items and great people. My Dragon Egg broke and they stood by thier product. I emailed and had a reply VERY quickly. People who say the customer service was bad are just too dumb to figure out how to send emails back and forth I assume. We have been avid buyers of Lookah. When I asked for help, they were on it! We love these products and will continue to be customers for quite some time to come. We have purchased close to 50 various items and love all of them.

I have been using lookah products since the first seahorse pro came out and have been a loyal user of a number of their vape tech. I have found all their products that I have purchased have been top notch. I have purchased 3 of the bear vapes as gifts. Every one loves them. They are well made easy to use and give a great vape experience. Customer service is also top notch. I had a small issue and they took care of it in a timely manner to my satisfaction. I find good customer service is tough to find. Not here the customer service is right there at the top of the industry. I highly recommend all lookah products. You won't be disappointed.

Great company, great quality! I love lookah brand! You can find it at any good smoke shop and their online store is cheap! I have about 4 different products from lookah and all still work as they did on day one!

Super good customer service I would highly recommend them to anybody

Amazing company. They really go out of their way to make their customers happy. Will definitely be ordering through them again!

So I purchased a dinosaur and it was faulty they were quick to send replacement and covered shipping etc. Customer service is on point! Give these guys your buisness for your vape needs.

it was a pleasure working with Lookah customer service. i am a fan of their products, and they were very helpful when i had an issue with my dab rib. they stand behind their warranty, and replaced my item with no hassle. A++++