LongHorn SteakhouseReviews of longhornsteakhouse.com

We ordered the chicken wings for an appetizer and the wings came out burnt, we spoke with our server, and she said she was going to get us some new wings only to return to our table to tell us that they cook all the wings at the same time so the new wings would be over cooked as well. first of all, gross!!! and second of all she lied.... after sitting in the restaurant for over an hour finally our main entree (both of us ordered steaks) came out over cooked and cold and the sides where cold as well. At this point I was getting pretty frustrated and asked to speak to a manager. our server said she was going to get the manager and then came back to our table and said both managers on site where busy, but they may or may not come to our table because they were busy. I told the waitress that was unacceptable, and I wanted the corporate phone number she said OK and then finally a manger came to our table. The manager stated that the server was lying, and she knew nothing about what was going on and apologized needless to say after everything we went through, we left the restaurant with nothing to eat. We usually love Longhorn, and we go pretty often but after this experience I can tell you firsthand I am 99.9% sure I won't be going back.

I was sitting alone waiting for someone and the waiter started flirting with me so I left and I felt uncomfortable and I can't stop I feel traumatized and HE followed me home it ruined my mood my day many even my life. ( I'm a A straight guy) I couldn't sleep for days

I went to celebrate my birthday at the Elmhurst location, and it turned out to be a complete disappointment. The food was overly salty and undercooked, while the service was painfully slow—our meals took forever to arrive. To top it off, the waitress and front desk staff were unfriendly and seemed completely uninterested in making our experience enjoyable. Needless to say, I’ll never be returning to this restaurant again.

My wife and I hadn’t ate at a Longhorn Steakhouse for a while but we decided to eat there even though we had previously had a bad experience in Hickory NC. We did like the bread but when the steaks arrived the taste was off with no spices and they were tough. The baked potato looked like it had been reheated and was extremely small and the lighting was so low you could barely see your plate. The original reason we stopped going was because we ordered ribeyes and ended up with NY Strips. We talked to the manager and he said that it was a ribeye but they cut their own meat like a NY Strip. I told him I didn’t believe that any steakhouse would cut a ribeye to look like a NY Strip but he wanted to argue so I just told him whatever. We always ordered ribeyes so we knew by the cut and taste it wasn’t a ribeye but we paid for our ribeye meal and left. We were born at night but not last night. Very disappointed.

Ordered the burger from the menu which indicated you could choose “your choice of cheese; the waitress was unclear whether they had the cheese I wanted which was pepper jack so as a substitute I said if you don’t have it give me the American and I wanted mayonnaise instead of their special sauce and no pickles. My burger arrived with no cheese nor mayo and it was a while before waitress returned to see if everything was ok. At that point, I no longer wanted the burger. My granddaughter’s steak was tuff which she struggle to eat. The waitress while she remained calm gave a false sense of concern re my displeasure with the service I was provided! I’ve frequented this Longhorn’s location for many a year and this was by far my worst experience! The manager did come over to talk to me but the information that he stated was communicated by me to the waitress was not in fact what was communicated to her! He offered to add the cheese etc but I declined as I no longer wanted the burger. I will not be coming here again anytime soon!

Dinner was awful and so was the server, has an attitude. not a job for her

They seated us right away and then proceeded to ignore us. We waited for 20 minutes before telling the host that we didn’t have a waiter and still nothing. It was horrible watching a waiter taking other people’s orders and ignoring us for the entire time. Finally we left and they had the nerve to say thank you for coming.

Ordered carry out Gallatin TN. The baked potato totally was totally black inside. Was absolutely disgusting!!!!