LongHorn SteakhouseReviews of longhornsteakhouse.com

Worse place I have ever eaten and shouldn’t be on Gerave St in Columbia SC. Between incorrect orders and late arrival of orders it was not a good place to frequent for dinner.

The manager is ageist and I could not figure out what pronoun to use,

Had a group of 12 and they only sated 6 of f us and the other 6 was completely left out

I came to this location on 11/21/25, on My birthday. I couldn't treat myself because the 2 hosts prioritized their guests and excluded me! I was present before many. I acknowledge customers that pull up and park their cars. While I was sitting and waiting for a table, they allowed many to get in front of me. African Americans only make up 6% of the population in Spring Hill, TN. They made sure they were very explicit! I had no other choice but to leave because of their explicit bias!

I purchased a gift card on Nov. 9th. I was notified that it had shipped on Nov. 11. NO TRACKING NUMBER. NO SHIPPING CO. INFO. IT IS NOW NOV.18th...Longhorn no help....what a fraud.

Ordered ribs on 10/16 @ Longhorn Laburnum Ave Richmond VA and they were very dry. Returned them uneatened. I’m stilll waiting for my refund which manager D said was refunded back to my bank card. I’m no longer a customer of Longhorn. Called another manager today who said he’d refund my card. We’ll see. ☹️

I had dinner there on Monday and the food tasted great. But right after leaving my stomach started to hurt and it’s been a week now and I’m finally able to get more than 20 feet away from my bathroom. I think it was the mushrooms that came with my steak. Nevertheless, I’ve been very sick.

If I could rate it a ZERO I would!! The service at the Bartlett location was absolutely HORRIBLE! The manager - Pam, blamed me for the fact that I waited over an hour for my food and tried to manipulate my receipt to say that my order didn't go in until 5:30 and the receipt that she reprinted had that I was curbside. I showed my original receipt which clearly indicated that I was there from 5:02 and didn't receive my order until 6:07. I was told that construction on cabinets was happening in the kitchen and they only had one cook. The manager would not listen to me or the other consumer witnesses who informedher that I was the first one there and had been waiting although they received their orders prior to me. I supplied the guest relations with both receipts, a picture of the very overcooked asperagus and all, and didn't receive so much as an apology from the manager. I requested my money back and didn't receive that either! I am beyond disappointed in this restaurant location and will not go back to that location!! What ever happened to customer service???