LongHorn SteakhouseReviews of longhornsteakhouse.com

I visited the LongHorn Steakhouse in Mooresville, NC, and while the food was great and our server was very friendly, the end of the meal turned into an extremely frustrating experience. After handing my VISA debit card to the server, she returned about five minutes later to tell me she had lost my card. The manager, Chuck Jordon, eventually came to the table and confirmed they could not find it. He told me he would “take care of the meal” — which honestly didn’t feel like much of a solution considering I now had no way to pay even if I wanted to. More importantly, this was my primary debit card, which means 7–10 days of waiting for a replacement and having to update all of my automatic payments. A huge inconvenience. Chuck also promised to call me early the next morning with an update. That call never came. I had to reach out to the corporate office in Florida myself just to get someone to respond. Chris Burnett the GM, finally called back and confirmed they still had not found my card and said he would speak with Chuck about how the situation was handled. Was I satisfied with this resolution? Absolutely not. Losing a customer’s debit card is a serious issue, and the lack of follow‑through made the situation even worse. The food may have been good, but the way this was handled left me extremely disappointed.

Called ahead for a party of 15 in Sheboygan WI. They told is they had nothing for a party that large. They could seat us next to each other. When we arrived, clearly, there were two large tables they could have pushed together. The manager stated she was NOT going to do that and seated us separately. She stated she told our daughter that when she called ahead, and our daughter relayed that message to us. This occasion was for my husbands 67th birthday and the families were separated for no reason. When our daughter was seated, the manager approached her, introduced herself, and told her that some members of her family were clearly upset with her decision not to seat us together! We didn’t even say anything!!! Two of us did not get our complete orders, but the time the shrimp arrived, most of the meals were eaten. We requested that someone recognize my husband for his birthday, they said they would. After our lunch, we waited for quite a while and no one did anything. We were looking forward to this awaiting to sing along. Needless today, we are extremely disappointed with how the manager made her snide comment to our daughter and no birthday celebration. The food was as expected for a steak house. We won’t be going back.

The on in River City the black bold head young manager is very rude and disrespectful to the works there he was in a worker’s face last night harassing the workers and being very disrespectful to them this location has to do better I’m sure this is not the first time this manager has been in to it with workers at the job because he is very rude,disrespectful and arrogant I really hope the company do something to fix this situation with this manager as he doesn’t know how to be a manager and treat the employees with respect I will never return to eat at longhorn again

Horrible service. Third time- never again

Our waitress introduced herself, and set the mood telling us she would have been there sooner had she not had a nose bleed and had just returned from the restroom. She delivered our order, and never bothered to ask if it was suitable. Had finished our meal before she returned to offer a drink refill. Her appearance was less desirable as she had a large nose ring and other facial perforations. No manager visit. Food mediocre. Won''t go back to an establishment that once was a favorite.

We went to the Midvale, Utah Longhorn Steakhouse for the first time. The service was slow, the atmosphere was loud and dirty. Unrolling my napkin it was so gross because it was dirty. The food was awful. Our salads had so much salad dressing we couldn’t eat them. My chicken was undercooked and my mashed potatoes was mostly butter. The only good thing was the bread they brought at the beginning. We didn’t even box up what we didn’t eat. We were excited to try this place and had no prior expectations. Will never dine there again.

We went to the Easley longhorns, waiter was really nice, took a long time to get our drinks, we all (4of us) got ribyes , they were so heavily marinated with pepper I couldn't eat mine because it was so peppered it was burning me mouth, and all 4 was this bad. Now what really upsets me is that when paying our bill it was $85.03 I left a $10.00 tip because thats all we had , we never go out to dinner because of finances. Then I get me bank statement and it showed a $15.00 tip it went from $85.03 to $103.03 that makes a 15.00 tip, as you would imagine I am pissed. I'll never return to this restaurant.

This was the first time there for takeout.I ordered 3 kids sirloins medium rare either kids or I could it them they were so hard to chew they were awful Bake potatoes the skin was so hard you couldn't even cut it They put bread on bottom so it was smashed I don't know if I would go back or not.