LongHorn SteakhouseReviews of longhornsteakhouse.com

7115 w Cermak rd Berwyn Il 60402 The service was disrespected to a senior citizen. I am 75 years old. I was out waiting in my car for my order and had to go in and when I got in and I had got no consideration, she told me the manager on today, May 2, the register transaction was 168-0663678. I’d like to hear back from you of what you gonna do.

For the 4th time in less than 2 months I've either received basically raw meat when I ordered medium, then waiting ages for anyone to notice I needed assistance, so I got my food after everyone was done, OR I was served a sirloin when I ordered a filet. Their fix is always a discount on my bill. I go there to EAT a properly cooked "filet" not to get a discounted meal. I got tired of it last Saturday, so I submitted my concerns to their corporate communication form. It popped up stating that I would hear from someone within 4 days and they failed at that too. They started out as my go to restaurant in Fargo, ND. but they have deteriorated to point of not caring about their customers, so I'll be glad to give my money to a company that appreciates my business.

Ordered one main course and waited 1 hour 10 minutes for it to come restaurant was half full Steak ok but expensive- wouldn’t go back

The Longhorne in Roosevelt has the absolute worst customer service. You will literally sit on hold for an hour and when someone answers they then say can you hold for a moment. The customer service is horrible, the food is just okay and I am very disappointed with my experience. It is getting worse and worse. The management is also very bad. Extremely disappointed with it all

My husband ordered Flo's filet. It should have come with a chain saw. I ordered the lamb chops. They were pretty good. The waitress needed schooling on how to waitress. She never asked how are food was, nor asked if we needed anything. Had to ask 3 times for go boxes for my food and our appetizer's of mushroom and shrimp. Which were not very good. Will not return. Out back is 99 percent better.

The customer service was terrible, the manger,waitress was very,rude,not friendly. We went there to celebrate my niece birthday. It started when we got there and told them how many was in our party,it was like the manger got mad because of the size of the party,and then after we were sit,the server came to the table and put bread on the table then introduce herself are anything and just left.They were rolling there eyes,the manger came back were we was at with an attitude. At that.point I asked what is the problem, every since we walked in here its been nothing but attitude s and rudeness.Did she have a problem with us.The customer service was terrible. Mangement was the main one,so who could we complain too.This happened at Long horn in Garner,NC

This Review is for Longhorn Steakhouse in Spanish Fork, Utah. This was absolutely one of the worst experiences I have had at a restaurant. My stepmom called in and ask if we needed to make reservations for our group of ten. We were told they don’t do that it was a 20-30 minute wait. So we all went there, put our names on, they told us 20-30 minutes and we started waiting. Mind you we got there at 6:30 because my wife and I have a 19 month old and we were hoping to be able to hang out with our family, get our toddler fed, and then over to bed at a timely hour. 30 minutes turned into 45 minutes. But it’s a restaurant, things happen so we weren’t too upset at this point. Although we were confused because we did watch a huge group (bigger than ours) walk in after us and get seated. So my sister went in and asked where we were at in line and we were told we were priority and next to be seated. We then got to the hour mark and asked how much longer and we were told that the table we were going to be given had a party there that had already finished their meals fifteen minutes prior and were just talking . The hostess said they didn’t want to be rude and ask them to get a move on. Which is weird considering there are people waiting to be sat. It is not rude to kindly ask a group to wrap it up because there are other people waiting. But again, we were told we were next and priority. So then an hour and thirty minutes comes up and we hear the manager call out for a party of nine. My step mom asked him what was going on because we were told we were next to which he responded “just give me a sec,” which is quite comical considering we had, at that point, already given him about an extra 3,600 seconds on top of the 1,800 seconds we were told they needed to get our party seated. Totaling 5,200 seconds for those interested. So then an hour and 45 minutes comes up and the manager comes out and says he is only going to be able to get us seated in separate groups. We said okay, we were just wanting it to be over with. Our toddler was tired and we just needed to get him fed and home. Well, we ended up having to wait. And it got to be another 15 minutes. At which point we decided just leave. Unfortunately, my dad was pissed and went and told the Manager off. The Manager replied with “this is nothing new to me, it happens all the time.” Which is actually revealing to this restaurant’s management competency level. If you have people in your face a lot, then you are clearly doing something wrong. Whether it being the processes, systems, or communication problems. There is clearly something wrong that isn’t being addressed. If you read through the reviews here, there is a common denominator: managers, and wait times, (I will leave the food out of it because we didn’t get any. Although I did hear a woman leave who said “well that wasn’t anything special, I’m probably never coming back.” So I will give her a one star by proxy for the food element). But this being the common denominator on reviews doesn’t just reveal how poor Zack and Brenden are as managers but actually how bad Chad is at managing his leaders of the restaurant. And that incompetency really just extends all the way up to the owners of the restaurant, who obviously cannot get a grip on how their restaurant is ran. Why go into business if you are just going to be incompetent, like aren’t you embarrassed? The issue here is that simple communication would have been appreciated. Even a “hey guys, I’m sorry but we are an hour in and I don’t think we are going to be able to get you seated,” would have been understood, things happen. To be told we are only going to wait 20-30 minutes and then get strung along for an extra hour and a half is just crappy. Especially when we have a toddler. We tried to audible to Chilis but at that point it was 8:40 at night, they told us about 30 minutes so we just had to get our kid home and fed. So we got him home, fed him and just now putting him down at 9:15 at night. All-in-all a really crappy experience that strung us along, and then left us high and dry to a decent audible with the family.

Longhorn restaurant in Harbison South Carolina has thin steaks. I ordered a porterhouse and got a point 9 cm thick steak. It's supposed to be one inch thick. My brother ordered another steak and got his rare and mine was supposed to be medium and they were cooked exactly the same. Taste was crappy and service was horrible. Do not go to this longhorn it's awful.