LongHorn SteakhouseReviews of longhornsteakhouse.com

We were two adults and one child. We ordered two striploins and one fajita. The fajita was decent, but for a steakhouse the steaks were awful. My son ordered a 200 g steak, which was 150 g at best. It was filled with fat and it was awfully chewy. He was able to eat what might add up to a little less than a third of the steak - I had to give him what was left of mine. No one came out to ask how the food was after we had it. The first time the waitress came out we were almost done, and she asked if she could take the plates. We made her aware of the bad steak, which was still laying on the plate in 6 pieces. She asked if we wanted some coffee or cake, which we declined as we didn’t want dessert today. When done, we went up to pay and didn’t look at the bill instantly. On our way back we looked at it, and noticed we had payed full price for the bad meal. We went back, and I asked for my money back. I was met a the female manager who said that the plates were empty when they brought them out so there obviously wasn’t any bad meat (all the plates still had food on them and were not nearly empty). I grabbed a hold of the waitress who took out the plates ti confirm that there were still food on it, and she said that there was still a steak on the plate she brought out, and that I had told her about the bad meat and that I had declined coffee. The manager said that that was too bad and asked why I hadn’t complained when I went to pay, and I said that I didn’t look at the bill as I stupidly expected a refund without having to check. I asked her if it made any difference, as we had left the table just 5 minutes prior, and answered that she couldn’t do anything about it, because she was not allowed to refund me. I told her that that was awful customer service, and she as a manger should be able to make that decision or at least call a superior (I am a manager myself in this business). She ended the conversation by saying that if we came back she could offer me a new steak free of charge, and I said that we are not from here and we do not want to come back to your restaurant with the service provided. She answered that I was the only person today that had complained about the quality of the steak, and I told her that not two pieces of meat are alike and that she could obviously see that the meat was bad. She just blatantly declined doing anything about it. I am in absolute shock. I ended up paying the insane price of 369 SEK for a small fries with a ranch dip and for something that mostly resembled the soles of my shoe. We hope others can use this review to avoid a tourist trap that pretends to be a steakhouse.

Terrible experience! I will never spend my money in any of their establishments especially the Mcdonough location!

Disastrous 90-minute "quick" lunch where I was punished for daring to send back a hamburger. I ordered it well done and told the server to make sure the chef didn't char burn the outside (which had happened once before at Longhorn). It is not complicated to cook a well done burger properly. It came out 15 minutes later pink throughout the middle and then it took ten minutes to find the server to send it back. Almost a HALF HOUR later the burger returned totally char burned on the bottom. Complaining to the manager resulted in her saying I'd get the burger free--when the bill came it wasn't free but they gave me a 25% employee discount instead! The whole long things was ridiculous, terrible service and rude chef as well as bad manager in Kissimmee Florida.

We ordered in the amount of 64 dollars our order was pick up. Was missing mash potatoes and asparagus and our pita chips for the dip were burnt had to throw away ..

I visited the Longhorn pub on Friday evening for a meal. I ordered Sirloin Steak medium and I was served steak well done, I have no idea what kind of steak but it certainly wasn’t sirloin. Very chewy and very fatty. I also ordered grilled waffles for dessert. They were not grilled, microwaved for 30 seconds at best. They were raw and disgusting. Definitely will not be going back.

We go to the Longhorn on Airport Road, Arden, NC. On three different occasions, we have gotten a cut of steak that was not what we ordered. Two times we ordered ribeye and received sirloin. The third time, my sister ordered filet mignon and what she got was what looked hamburger steak. I was told with the Ribeyes that sometimes they just get a bad cut of steak. No....after three different times I am convinced that they are doing the old bait and switch. It was so very obvious with the Filet! I am really surprised they tried to pull that one off. With the high cost of meat, I certainly expect to get what I pay for. When someone calls your hand on it, don't get offensive. Just give the customer what they order and don't make them fight for it!

Horrible !! Many times .. I stopped going because of bad service . Poorly cooked steak 🤔who can’t cook steak . Mentioned politely and was abused by the mgr on duty must be theitr mantra has happened more thst a once .. took no responsibility I. Dude dining and bad take out .. wrote to corporate and nothing done !! Low end restaurant very poor management no training for staff and I am sure the cook are off the street !! Don’t go to Deptford New Jersey location ..

I was an employee of longhorn Steakhouse in monroe Louisiana under the management of a guy named Joe who started as store manager around the time I started which was March 15 2023. He was fired around the time I left in May 2023 for stealing alcohol and sleeping with an employee while married. I was hired as a to go specialist a position I enjoyed doing but at some point a manager by the name of April who is a frequent pill popper pulled me aside and told me that I wasn't fit for the position I asked her while sitting at a table with another manager named CJ from Shreveport. The meeting was super awkward as April gave me vibes of being high on a substance. I walked away from meeting in a broken state of mind and moments later I text CJ and told him thanks for opportunity but I'm giving a 2 week notice because I could no longer take the cruel treatment from April I then returned to work and realized that I was working with April but Joe was suppose to move me to prep at this point I recorded conversation because last conversation was a madhouse so this time I need proof so I recorded conversation. I nicely asked April if I could leave for the day and return when Joe put me on prep. She went ro back to call Joe and that process took over 30 minutes so I decided to knock on door of office only to be yelled at by April and a young lady named jasmine saying I could not leave. Finally April and jasmine come out for a meeting with me. April said Joe was giving me 2 options and they were stay and work shift and talk to Joe or wait a few days and Joe will call me. We'll long story short Joe never called I made several attempts to reach Joe and could not get him. Due to me needing my job I reached out to corporate. Why did I do that it only got worse for me when I returned back to work Joe made me do a chore that I've never seen kitchen do but one guy do and I know for a fact that it was out of spite because I reached out to corporate. About 1 week I believe of me moving from front of store to the back as prep Joe was fired as well as jasmine. I also was lied to and told that jasmine, a girl name kee was my managers and come to find out they are not. I made complaints of being treated unfairly. Another manager named ced who is currently married and sleeping with April the other manager would come to work and if I ask a question on how to do something he would tell me the wrong thing everytime as if he was trying to set me up for failure. It was so much that transpired while on this job I watched managers discuss me and this situation with other coworkers and servers. I was even told by some coworkers that they knew everything that was done and said in meetings because April Joe and ced and CJ chose to discuss me being funny. My last week on the job CJ was suppose to be on job to open door for 8 am worker which was me and someone else but no one was there to open door so we sat outside until about 9 30 a.m and ced came open door and stay until cj arrive. My time was adjusted but really and yall bothering me. All I wanted to do was work make money and get my life back. I know I was discriminated against race age religion amongst others. It's too much to put in this review but I'm emotionally traumatized by my experience as an employee Thesea series of events tampered with my financial stability because of gaps in work.my utilities were disconnected due to these mishaps MY self esteem was affected, emotional distress, my character was damaged loss of income. I spoke to corporate and corporate still haven't handled this situation as I feel they should have well Joe and jasmine was fired the director showed up the day I learned Joe was fired. I was told by corporate that the director came to clean up the mess at that store that was made and I just got caught up in the mix. Why me I really needed my job. It's s much I can tell but too much to text in review my name is Angela Osborne I was discriminated against on so many levels and the funny thing is I have kids older than some of the people who caused my pain and problems I'll return another day to finish my story because there is plenty more to tell because it severely damaged my character