Looking to buy a house or need to refinance your current mortgage? Lone Star Financing can help! Local to Texas we are a direct mortgage lender with in-house underwriting and top notch customer service. Low Rates, Low Fees and Fast Closings is our motto and is why more people are choosing Lone Star Financing as their preferred mortgage company in Texas. We proudly server our US Vets and specialize in VA loans and FHA Loans for 1st time home buyers. Call us today for a free good faith estimate and let us earn your business!
Lone Star Financing (lonestarfinancing.com) has 84 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
84 approved reviews, newest moderated first
Richard G.
I have done several loans with Lone Star over the years. They have always been upfront on required documents, fees, interest rates, and closing dates. Their communication was fantastic and their process easy. I hope I never buy another house, but if my wife makes me, I wouldn't use anybody else!!!!
Rebecca M.
While I appreciate the help I did get, I frequently had trouble getting responses to emails or phone calls when I was told they would call. Our closing was delayed by a week as part of the poor communication. I had as much paperwork in before and offer was ever made and our closing time was already schedule a week later than the normal 30 day close. Our contact told us it was because he didn't get our contract right away, however considering our contract period was longer, we already had a majority of our paperwork in and reviewed, and we were a pretty easy loan (large down payment), it should have never taken so long. The process itself was pretty easy, however the communication and speed left a lot to be desired. For us this was a first mortgage loan experience and it was a very frustrating one. I hope our experience was just an anomaly. Thank you
Response from Lone Star FinancingSep 22, 2016
My apologies for you not closing on time. Please understand that we started your loan 10 days into your contract and we only started then due to a follow-up from my office as neither the realtor nor you informed us that you were under an executed contract. Had we not reached out your closing may not have happened as quickly as it did. I expressed concern that same day to both your and agent that this could be an issue but would do what we could to make up the lost time. Compound this delayed start with an appraisal that didn't meet value and a new sales price having to be agreed on the loan actually went quick. Initial disclosures went out on 6/28 and the initial closing disclosure went out on 7/25 with closing and funding on 7/28. This was 6 days past the original close date. It you look at the calendar this was only 28 days 9 of which were weekends and a holiday. Executing a mortgage in 19 business days under the new TRID 3 day waiting period is very fast. You were an excellent borrower, great credit, large down payment and return requested items quickly which made the loan go as quick as it did. By your own admission this was your first experience and due to that I don't think you realize you had a fast and uneventful lending experience. In retrospect, the one item I would do different, would have been to have had the contract extended at the beginning as we don't like to not meet clients expectations. Thank you for allowing us to be part of your new home purchase.
Dana F.
When I thought I would never become a homeowner, Lone Star gave me the chance!
Wendy
My loan officer was wonderful and was able to get me financed when I don't think anyone else could have. The only problem was that the responses to my communications could have been a little quicker. Having said that, I would still recommend them to anyone looking for a mortgage loan or to refinance their current loan.
Mason L.
Russell Stout was excellent and worked really hard to help us through the loan process. He was informative and was knowledgable about our situation. Kimberly Cress was vague, wouldn't answer questions and once was willing to let our loan fall through instead of asking a few simple questions and being willing to fight for us. We were very satisfied with Russell and disappointed in Kimberly.
Tony E G.
Dale was excellent. He worked with us and was able to answer our questions when we needed them answered. Thanks for everthing.
Jennifer P.
Our experience wasn't perfect, but Tami went out of her way to try and get us through it. She was quick to respond and worked very hard to fix any issues we faced along the way. We are very thankful to Lone Star Financing for making our dream of homeownership a reality!
Robert G.
I'm self employed and refinancing my house was a pain. Luckily, they understood the situation and were able to verify and approve my loan quicker than my bank. Overall, happy with the experience and would recommend them.