Anthony T L.
Inconsistent service
Initially spoke with an agent who was extremely attentive, but after 1 week, his website no longer worked. When I called Lone Star, they said he was 'a great guy that no longer worked there'. After that, I was poorly serviced by multiple people. Would not ever use Lone Star again.
Response from Lone Star FinancingMay 16, 2016
We apologize and certainly empathize with your frustration being transferred to a new loan officer and we do apologize for this inconvenience. Unfortunately the original loan officer leaving was out of our control and will use your feedback to address any issues with the loan officer that ultimately assisted you in helping to close your loan. Thank you for your feedback and allowing us to improve our processes to insure short falls in service, at any level, do not occur in the future.


