London FogReviews of londonfog.com

I bought a set of London Fog soft sided suitcases with spinner wheels. The first time I used them, one of the wheel mounts broke and was hanging by one screw. I contacted London Fog. They said it was not covered by their warranty because it likely happened due to rough handling and not a manufacturer defect. The wheel broke right where the mounting screws screw into the bracket. This is obviously a faulty bracket to have broken off inside of the bracket. London Fog doesn’t honor their warranty!

I purchased a London Fog suitcase thinking it was a quality brand, but it started falling apart after just 5 uses. The stitching came loose and I contacted their customer service expecting them to stand by their warranty, but they refused to help. After looking into it further, it seems I’m not alone. Many others have had similar issues with both product durability and lack of support. Very disappointing experience. I WOULD NOT recommend buying from this brand.

non existant customer support. bad service, bait and switch. Purchased a gift for my daughter's graduation which is this Friday. placed and order a weel ago and was assured it will be delivered in three days if I paid for expedited shipping. a week later no gift , no responses to my inquires .

First time I used the suitcase 1/2 of the double zipper mechanism on the large part of my 28" piece of luggage fell off after the mechanism cracked due to the plastic nature of the piece. Customer service was absolutely no help! I am left with a suitcase that has a sketchy zipper.

I purchased a London fog Westminster luggage set off Amazon. The first time I used the carry-on size the handle broke while on vacation. Came back. Returned the entire set. Reordered again as I was hoping it was just a one-off, but the same exact thing happened on another trip which was 6 months later, And the first time I used it. No customer service responses.. sent me to three different departments and have said they will not refund anything. London Fog used to be a great company but it has totally gone downhill. I would not purchase anything from them!!!

I have been for more than 2 years trying to get a response on my luggage where the wheel broke off. I have emailed left messages nothing. If you are thinking of buying think again I would not!

I emailed regarding my new hand luggage the zip of which broke during first flight, home from Canada. I had bought the bag in Canada so can’t return it. No response from emails I’ve sent. My story echoes many other reviews here. I too shall have to find a local repair for the zip. So much for a 10 year warranty, you don’t even get a week!

They gave me the runaround when I inquired on a broken zipper on my carry-on bag. I gave them all the answers they requested and yet they did not get my pics and then suddenly they got them--about 3 weeks later and after I kept sending the pics they needed. Then, they stalled for almost a month before I got the answer that "may be the warranty will not be applied". NEVER AGAIN WILL I TRUST THESE CROOKS--LONDON FOG'S CUSTOMER SERVICE SUCKS! NO RECOURSE ! Gonna find a local repair shop and get professional service.