London FogReviews of londonfog.com

Horrible customer service and worthless warranty. Hard sided suitcast broke in two places on first trip and only got a run around by customer service. They clearly had no interest in standing behind their product.

I would never ever buy London Fog (LF) luggage - they have the worst customer service when you have issues. My LF carry-on developed issues with the telescopic handle within 2 years of purchase and I tried to contact them for warranty service. That's when I came to know that LF has outsourced their luggage service to a company named LeisureLuggage.com. It is a pain to get in touch with LeisureLuggage (LL). After repeated attempts, I finally got in touch with LL and they had the audacity to ask me for a $50 payment to get a replacement carry-on, which was close to what I originally paid for the suitecase. No matter how I approached them, no resolution came from LL and I just gave up. LF customer service never responded to my request for service, even after multiple attempts. Lesson learned: Never, ever buy London For luggage.

I have purchased a medium size luggage at a Winner's store in Markham less than 2 years ago. The retractable handle gave way about half year ago. Also, the surface was ripped about 4 months ago after it was being used about 5 times after purchase. I complained to your office 2 times with no response. I am very disappointed with London fog's product's quality as well as your after purchase service.

The rivet holding the handle in place came out after two trips it was purchased on 8/16/24 .I contsct London fog customer disservice and try to submit photos and experienced trouble uploading the pictures then was summarily denied .This brand has become crap BUYER BEWARE

Awful support experience, never purchase anything from this joke of a company. I purchased a carry on bag that came apart within the first 6 months of ownership. Despite their claim of multi-year warranty, the “support” team just ask the same questions repeatedly in the hopes of you disappearing. Never, ever buy from this pathetic company.

Loved my London fog suitcase until. Lightweight ,easy rolling ,pretty. Loved it until my first trip. It came off the plane with the pull handle base pulled 1/2 way out, a zipper seam splitting and a big dent in back. Customer service blames baggage handler. Where do you find the gentle baggage handlers?? I never seen any . All baggage is treated the same. Personally I would expect luggage to stand up to many flights London fog has manufactured a poor quality suitcase and covers themselves with poor quality service.

I bought a watch and it’s not waterproof And got water in the first day. And when try to set the time it’s broken . 😡

On my recent trip to Ireland, the zipper stitching came apart rendering my two year old suitcase unusable. I had to buy a new one as I was just about to start a 9 day guided bus tour and left the damaged one at the hotel as they agreed to dispose of it for me. When I returned from my trip, I submitted a warranty claim to London Fog. I had pictures and I had my original receipt. My claim was denied. They physically need the suitcase and they need the serial number. Who knew a suitcase had a serial number🤣 They expected me to carry around the damaged suitcase and then pay extra to bring it home. Lesson learned.