Lola.comLola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Activities & Tours · Worcester, Massachusetts
Excellent
Activities & Tours · Newton, Massachusetts
Excellent
Activities & Tours · Boston, Massachusetts
Excellent
Activities & Tours · Boston, Massachusetts
Excellent
Showing 149 reviews with 5 stars · Clear filters
Kathleen P.
Each time I need to change or add details to my trips, someone from Lola is there to help. They are responsive and helpful. I can't say enough good things about this business. I'd never want to book with anyone else!
Response from Lola.comJan 13, 2020
Hi Kathleen, Thank you so much for your kind words about Lola! We're so happy we've been able to help you out on your business trips. :-) -The Lola.com Team
Mary W.
Customer service is excellent.
Jennifer P.
The chat experience was easy to use and the customer service rep helped me cancel my trip with no issues. Thank you!
Trina R.
As always the folks at LOLA are caring and smart and willing to answer all my silly questions and help out no matter what.
Rose P.
Great travel booking platform. Easy to use and a very quick response time from LOLA’s support team for any issues.
Matt
I use Lola for all of my travel bookings. Its super easy and worry free. They link all of my loyalty numbers and automatically apply them. If you are looking for something different or specific, you just chat with them and they are very responsive! I'm glad our company uses this platform! I will use it for personal travel as well.
Response from Lola.comJan 10, 2020
Thank you Matt for the awesome review! We're glad you've had the chance to chat with the service time, too! -The Lola.com team
Recent C.
The features need improvements. I think they are hearing that from customers and working to improve in the near future. The great news is to make up for this they have super helpful customer service that works out some of these problems.
Response from Lola.comJan 10, 2020
Thank you for taking the time to review Lola! We'd love to get your feedback on features as a user! Please reach out to [email protected] :) -The Lola.com team
John R.
Very helpful app......