Lola.comReviews of lola.com

I don’t like that I get different results if I narrow my search. Also don’t like that discounted airlines and fares aren’t displayed.

Not Compatible with Chrome Would give you 5 stars if the platform was compatible with Google Chrome. I can only get Lola to work on MS Edge. Which is highly inconvenient. I also wish that within the search field you would only receive approved options.

Hello ! As an corporate we have already asked for the few features which is missing. 1) Even if we continue to make bookings for them, employees can get in touch with lola directly, for any assistance needed. Lola can be contacted either by email, call or live chat. The number to call Lola service team is 617-917-2210, to email that team, 2) concerns raised with them, with regards to the incomplete information provided for the services offered by airlines on the tickets booked. Basic information like baggage information, terminal information, meals, etc is not displayed. To our surprise, this information is not even readily available with Lola's team, if contacted, and even they have to liaise with airline and only then will be able to share information with us. They currently don't support this details, and the team will share feedback with product development team, for any possible enhancements in future. 3) Recent case discussed, wherein a cancellation within an hour of booking was required, whereas since the travel was within 24hrs, Lola's executive wasn't able to confirm, whether the cancellation would be FREE or chargeable. As per the call, cancellation within 24hrs, but at-least 4hrs prior to flight departure should be FREE, whereas the executive we discussed the case via chat, wasn't sure on the same. They will investigate the case with executive to check further more on the same. 4) Can book airlines participating in Amadeus GDS only, hence Air India is excluded as they don't support their inventory with Amadeus.

It was much better than what we used before (just one employee booking flights for everyone), but a lot of customization we made that Lola assured us would happen didn't get integrated. For example we were supposed to not even have the option of Basic Economy flights, and that was all that was an option for us

So Lola support is always attentive in checking in. The platform is also nice and easy to manage business travel. But in my recent travel experience, I was disappointed with the Lola service. My flight was delayed and then canceled. Lola alerted me and they called Jetblue to check on the issue, but nothing really happened. The agent helping me said he was checking on it and also checking hotels. He then told me there was nothing they could do and I had to spend the night. From his phrasing and my expectations of the service, I thought he would have booked a hotel or at least offered suggestions, but none came. When it came time to check for a hotel to sleep that night, the Lola app would not show me hotels near to the airport - the address I was putting in. It also didn't clearly tell me how far from the hotel it was. So I had to compare the addresses back and forth on my directions app. When I finally asked the Lola agent, they said the closest was an Econolodge and it had decent reviews. So we booked it, tired and desperate. Econolodge sucked and was gross. And I don't blame Lola at all, but I wish I had had a better warning. Then our new flight got canceled that same night. So we were put on a 9PM flight. Lola did not try to change us to an earlier flight claiming they were all booked. I should have checked because... The next morning I asked Lola to try and put us on a 644 that seemed to have open seats. They said we would have to pay a $75 fee. So, I took matters into my own hand was able to get us on that flight, without the fee. Now thinking back, I wish I had taken matters into my own hand the night before because I think i could have gotten us on an earlier flight like the 3pm. I kept checking back in and calling Jetblue and got us on a 5pm flight even. It was delayed again but still. And this was at no extra charge. I was able to do this faster than what the lola agent was getting back to me. Maybe I was naive but I thought Lola had a special number they called or something to help with this. Now I see that I am better off just taking care of things on my own. I like the Lola support team a lot and I think they are trying to help, but if I can do things myself more efficiently I'm not sure why I would use it again or rely on the platform.