LogoupReviews of logoup.com

When I received my order, some items looked good, while on others, the design was stiched outside of the outline. When I contacted them about it, they did offer to replace if I sent the order back (they would pay for shipping). The problem was that my order was Christmas gifts for some of my employees and the order was received December 23rd. So, no time to return. I told them I would live with this order but wanted to confirm that future orders would be ok. They assured me that they would make sure future orders were correct. Today, I placed my next order. I received email confirmation and then an email stating that my order was cancelled, followed by an email reading "We have tried our very best to accommodate all of your requests and feel that we are unable to meet your specific needs at this time. To that end, this email is to confirm that we have cancelled your pending order(s) with us. Please be assured that no charges have been applied to your credit card and there is no further action necessary on your end. Thank you, Logoup.com Customer Care Manager -- Customer Care 2501 NW 34th Place, Ste. 32 Pompano Beach, FL 33069 1-800-321-LOGO (5646) LogoUp.com Here to assist you Mon-Fri 9AM-6PM Compliments are the best form of flattery! Take a second to tell everyone about your SUPER experience on: (click logo's below) " How surprised I was when I clicked on the Google icon to leave a review and found that they had blocked my ip address. Guess if you are unhappy, you can't give them a second chance or share your bad experience. Again, Terrible Customer Service in my book!

We have purchased a great deal of logoed merchandise from LogoUp. In the past, they have been notorious for failing to send out orders within the timeframe they boast about on their webpage. Beyond that, the do not attempt to communicate with their customers about missing their self-set deadlines. That being said, we recently placed another order with them. They were running a decent sale on hats. We were willing to place an additional order with them because we did not need the hats within a specific timeframe - meaning, as per usual, they could be late with their deadline. Much to our surprise, they cancelled our order. My husband contacted them over the phone and they stated that they no longer wanted our business. I am writing a review today because I feel that their lower prices are not worth the headache they invoke for small business owners. All should be made aware that customer service is very low on this company's priority list - pitifully low.

We are a medium sized business, we ordered multiple hats and shirts at the beginning of May to be sure we would have them at an event in July. That won't be happening now thanks to LogoUp taking a month to decide to cancel our order, and what's worse, they sent a form email, with no explanation as to why our order was cancelled. That is just unacceptable, and shows how little this company values its customers. Look elsewhere for your embroidery needs. These people just don't care.

Poor. Poor. Poor. Look elsewhere. I placed an order for Polo shirts with logo. After a month of NO MOVEMENT on the order, I emailed them and told them to cancel the order. I went somewhere local and got them done the same week for just a little bit more money. Then, I received a shipping notice a week or so later that stated my order was ready to ship. I emailed them and informed them I ALREADY canceled the order and not to ship the merchandise. Sure enough, a week later, a box shows up. I check my account and they debited my order the day it was shipped. I emailed them AGAIN and told them to refund my cost as I canceled the order. Still no refund. And after THREE emails, they still have not responded to ANY of my emails. So, in summary, they are SLOW and their customer service sucks.