LogoupReviews of logoup.com

Sounds like my experience was similar to many others mentioned. Placed order, received merchandise with flaws and beyond their supposed delivery window (misplaced logos on hats and polo shirts...neither of which were complex or unusual.) I contacted "Quality control" and they offered to send out replacements - so far, a decent experience...although, of course, I am now a couple weeks behind in receiving uniforms. Unfortunately, replacements arrived with similar (and in one case, more severe) issues; at this point, as anyone might imagine, I'm frustrated...however, I remain polite, professional and focused on getting a resolution quickly. This is where things take a turn into what has to be the worst customer service I've ever experienced in any transaction with any business...ever! Literally the most bizarre encounter I've had with a business in my entire life. When contacting Quality Control, they claimed that the Manager personally inspected the items before sending them out - which is either not true, or the "Manager" must be blind, since the logo on the women's polo shirts falls awkwardly mid-chest and the logo on the hats is like a quarter inch from the bill (the same issues that resulted in the replacement order in the first place - and neither of which resemble the proofs I was sent, nor the examples on their website.) Eventually, after exchanging a couple of messages, they unilaterally declared that they were refunding the money for the purchase and suggested that I take my business elsewhere because they are not able to meet my "standards." It seems that they're simply not willing or able to sew a logo on garments correctly...which, if I'm not mistaken, is their entire business... Finally, it appears my IP address has been blocked - so I cannot visit the website at all (not that I would order from them again.) I can't say as I've ever heard of this type of policy from a legitimate business...but I guess there's a first time for everything. As the title says, this was such a glaring example of what NOT to do when your business makes an error (or multiple errors in this case) that it's almost hilarious.

Didn't meet promised time frame for proof. Customer service proved incapable and rude. The "designer" who was assigned to my project had no sense of urgency nor expressed concern for the specifics of my order. The only communication I received was through my own ardent initiation and persistence. My request for escalated customer service was no more helpful or consistent. In the end, the proofs received were of terrible quality. The energy I experienced from Logoup was that of people who didn't want to provide good service, good communication or a good product. Despite my patience and efforts to find ways to make a transaction work with this company, the agent I spoke with sought excuses to not be able to accommodate my order. Unfortunately, I would never work with this company or recommend them to anyone who values time or money.

Do not order from this company! After they quote you a price and get your payment they will send you a bill for "extra" charges and fees.

The several years, I have ordered several thousand dollars in uniforms from LogoUp. I have always liked their products, pricing, and how easy it is to place an order. Every fall, I order Nike Long Sleeve Polos. Last year, I ordered and paid for the long sleeve polos, but received short sleeve polos. When I contacted Customer Service, they made me jump through hoops to prove my claim. I had to take photos of the shirts and send them to them. Then I had to wait while they “investigated” my claim and figured out what went wrong. Pretty simple what went wrong...the person pulling the shirts for embroidery was not paying attention. They concluded their “investigation” and admitted they sent they wrong shirts. They proceeded to offer what they said was a great deal of giving me 25% off what I paid for the long sleeve shirts. Mind you, they sell the long sleeve for $69 and the short sleeve for $45, so 25% off what I paid is $51.75. They were quite offended when I told them their offer was ridiculous, when I can purchase the short sleeve on their website for $6.75 less than what they were offering. I offered to keep the shirts at 25% off the short sleeve price (which is what they sent) and they refused and sent a return shipping label. My order of Long Sleeve Polos for this fall just arrived and guess what... they are short sleeve. I contacted Customer Service and it’s deja vu all over again. I own a franchise located in the same town as the National Headquarters and every new owner comes through my office as part of training. Many of them ask about uniforms and I have always recommended LogoUp. Not any more! I’m done dealing with their incompetence and stupidity. We

Fine products, good prices, horrible customer service. Have tried to resolve an order four times with no luck. They simply say "don't call back or we will contact the authorities in your city/state. Have threatened me by saying they will put a bad review on my webpage.

What a shame....Have ordered hundreds of hats from these guys. Got a bad batch of hats about a year ago, which we sent back for replacement or refund; they refunded after a painful back and forth. Ordered the same style hat a year later, thinking that the first order was just a bad run, but no...Same as before. Hats are physically deformed and misshapen (these are supposed to be expensive, high quality Nike fitted hats). When you put one on your head, it looks even worse. After reviewing pictures, of the deformity, I was told that it meets their standards and they would not be refunding or replacing these. Smart move, LogoUp...I'll get my money back anyway by contacting my credit card co and will never consider ordering from LogoUp again, no matter how cheap they are. BUYER BEWARE.

The customer service is awful and their marketing materials are misleading. Everything they send says "7-day shipping", but the FAQ (that you can only access via a link in the footer of the site) says 7 "business" days. When I wrote into to question where my order was after not receiving a notification for 13 days, I was informed that my order had already shipped and that I needed to check my spam folder for the tracking link. Why would this one email go to spam when every other email they send me goes to my inbox? I did eventually receive the notification, 2 days after my order had arrived. When I pointed out that my order was shipped late for the 2nd time in a row, I was informed that they had created the shipping label 7 business days after my order, but when I looked at the delivery timeline on USPS, the items were not given to USPS for shipment until the 8th business day. One day late is fine, except when it happens multiple times and I have told people that it would be shipped in 7 days. Instead of dealing with the issue in a positive way, customer service blames me for not getting the notification and for not knowing shipping is measured in business days. These guys need to reevaluate their customer service guidelines and stop being misleading on the service they offer.

Believe the reviews that are out there people. This team has no idea how to get orders together, how to ship timely and follow thru. chat, email, phone - doesn't matter. There is no internal review or documentation process So we opened our business today with no shirt b/c they did not meet the deadline they promised to me. Stay local or stick with vista print.