LogoupReviews of logoup.com

Let me start off by saying that I have ordered over $20K worth of products from here for my company without too many hiccups. But then things changed. I needed some hats for a personal project and I saw some on their site that I liked. At first I ordered 12 just to see how good or bad they looked. The hats looked great so I ordered about 3 dozen more for an event. When they arrived they looked horrible. The stitching was inconsistent and there is a small penny sized circle in the logo and 90% of them were oval or egg shaped. It looked horrendous. After talking to several people sending pictures and them agreeing to replace the sub-par hats, they changed their mind, cancelled the re-order and blocked my IP address from getting on their website. I emailed and emailed and emailed and got NO responses. My credit card company refunded my money and they never contested it. They lost my business and my companies business for life. Losers.

Being Doing hats for years- decided to try LOGO UP- 1st issue Advertised products & Mocks sent was not even close to what they shipped,that delayed the art approval 1 month, 2nd half of the order came right, half unacceptable,3rd called and gave proper feedback to fix the issue, to continue Business as usual,(NOT) I was perceived as a customer impossible to please, company wouldn't take constructive criticism, to keep me as a customer. At the end offered me to do a full refund if I shipped my full order back, when I couldn't send the hats back, I've waited 2 months and needed them for a photo shoot. The salesman told me it was fixable, so I decided to double my order and they decided not to process it, very disappointed, I needed that order and many more and they force me to look for another supplier in the middle of my company launch, won't recommend ever!

I have a business event on July 5th and have been seeing ads for Logoup all over the internet so I ordered 8 trucker hats online paid via credit card on June 11, 2019 was told the expected delivery date would be June 28th. I thought a little long but ok. i have emailed twice and both times was emailed back that the product most likely would ship June 28th vs be delivered on June 28th, again took and said ok, i checked this morning since i had not yet received a tracking number for the delivery, product still says Pre-Production so i called in a very nice customer service rep had to deliver the bad news that not only was the project not completed, but won't be delivered until after my event, and possibly even until July 15th... I normally use 4Imprint, which i ordered 200 Koozies, 8 Polo shirts and 150 bags for the same event on the same day, and those were all received on June 20th!!! Lesson Learned.

This was the absolute worst service I have ever been through. I tried to ordered a shirt and hat with three words on it and somehow the processing didn’t go through twice. Called the customer service and supposedly they handled it, but I received an email the next day saying my order was on hold again for not meeting the requirements to get a fee waived. I called back and the customer service worker is saying I need to spend more money to get a 49.99 fee waived that they’re charging me for a setting up the logo which wasn’t originally stated. I canceled my ordered because this place is awful with setting things clear up front. Worst service everrrrr!!!!!!

terrible company, terrible production times and customer service. they never fix mistakes or take ownership for anything delayed. absolutely terrible company avoid at all cost

I have ordered embroidered hats from logoup. I received my first proof within 24 hours. when I requested a change, I had to send an email about another 72 hours to get a response. After which, I didn't hear from them for another 5 days. I had to email 5 tomes before someone finally sent my final proof to approve. once I approved, I was expecting my items to be shipped out within 7 business days, as advertised on their website, but I'm on day 9 and still don't have any info. If you need something done quickly, don't use this company, as there is no telling when you will get an item. I'm not sure the quality, as I'm on the verge of just cancelling my order and using a different company

Absolute WORST! Their company policy is, when they make a mistake, to blame the customer, treat them like garbage when they call for clarity and do NOTHING to accommodate speeding up delivery time to make up for mistakes they made which caused delays. I was talked down to, hung up on, and yelled at when all I did was call for clarity on an item that I paid for. This is after it was listed as in-stock on the website, waiting almost a week for a proof I asked NOT to receive, and then another two days to get an email saying it's out of stock. I have ordered from them as well as Queensboro.com and I have to say the quality and customer experience was WAAAAAAAY better at Queensboro.com. I highly recommend you avoid Logoup.com at all costs when making your decision to purchase custom embroidery or anything else unless you like being abused.

After writing a bad review, they canceled my order (after waiting 14 days and nearly losing my customer. I ordered 12 hats, and when after 14 days discovered they were still 5 days away from shipping and 3 to 5 more days until I would receive them. They sent me an email after their regular hours telling me the order was canceled. I both called and email, with no response. I have not receive a refund. I tried to get on the website, but they have blocked me. I believe this is a clear theft, and now have to pursue legal action. All for twelve hats. DO NOT ORDER FROM THIS COMPANY.