LogoupReviews of logoup.com

Order not received. Placed order for facemasks on May 17, 2020. It's July 15, 2020. 59 days later and they haven't arrived. I contacted them through the website on July 8. I contacted with an email address on July 9. Sadly, I can't locate a phone number. Not on confirmation email. Today, July 15, I went to website and the site is "Unavailable for Maintenance." I understand possible delays due to COVID, but would really appreciate a response to my inquiries about my order. NOT HAPPY. P.S. My friend recommended them to me because she loved her masks. So what is going on?

SIXTY TWO DAYS since my original order and still NO PRODUCT!! Logoup didn't waste any time taking payment. My first order was a complete mess. I sent items back to give them a chance to make things right. Over thirty days since I returned my order to be redone and I still have no product. Also, they were out of stock on my original shirts so.i had to order different shirts. No big deal except that the new shirts were cheaper. I have yet to see the difference reflected on my cc. I was offered NOTHING for the inconvenience. What a joke of a company!! Run far away from Logoup!

This company is a disaster. Paid $135 for shipping. When I inquired on why these costs were so high, they said they were "standard fees". The hats took over 2 weeks to ship. When I asked where they were, and why charges were so high, my order was cancelled after I told them not to cancel. Do not ever order anything from this company.

0 stars. we hate you guys

This company has poor customer service and just service in general. The addressed me by the wrong name, took away a discount when I went to check out and when I went to write them about it they said they'd honor it because I was new ...but it wasn't even the same discount!

Spent almost $300. and waited a month for our order. When we finally received it we couldn't even read the text on the hats and the threads were coming out like it wasn't sewn properly. We cant even wear the stuff nor can we give it out looking the way it does. I opened a ticket with customer service and when I sent photos to them, my ticket was closed. Don't do business with this company.

I have been using LogoUp for approximately 15 years, for dress shirts, polos, winter jackets, spring jackets, and caps. Their product quality and pricing have always been good -- until now. I changed my one-person company name and therefore its logo, so I went to make a quick order of three polo shirts with the new logo. The three shirts came up to less than $90. The total bill? $167. LogoUp brags about not having a setup fee, they don't mention until you check out that there is a $40 logo fee. Additionally, for my chosen three microfiber shirts with a combined weight of less than a pound, they wanted to charge $27.99 for shipping. This wasn't a rush order or next-day shipping, nor was it coast-to-coast shipping. It was from a south Florida address (LogoUp) to a central Florida address (my home), on LogoUp's leisurely 7-to-10 day schedule. I could easily bicycle the distance in a fraction of that, and for less money. When I opened a chat to see if this was some kind of mistake or joke, the attendant was supremely unhelpful. She replied to my query with a screenshot of their shipping pricing breakdown, showing that shipping prices were based on the price of the order. Anything from $100 and up cost $27.99. If the order was $99.99, the shipping price was "only" $23.99. The attendant misread her own chart and told me that second price, which is beside the point but adds to the negative experience. LogoUp's pricing is misleading at both ends of the purchase. My order ended up being nearly double what the shirts cost. And who bases shipping fees on the price of the purchase? Especially a company that sells so many featherweight items with high prices? They lost a customer today.

ordered face masks @10/pcs. Horrible design that we are not able to use even a single masks (out of 60).Material is so horrible and there are stitches inside that comes on right on the nose and lips are enough to irritate. Ear strands have no elastic material so you have to hold the mask with your hands all the time. Pathetic! They have never replied to the return inquiry.