LogoupReviews of logoup.com

First, before ordering my hats Richardson 112 I called and spoke with a manager asking just how long it would take as I had an event I needed them for on June 5th, 2021. They told me since it was 5 weeks away there would be no problem having them by then. So I placed my order…. The proof was wrong and I had emailed the company telling them but the continued anyways. On May 24th I had contacted them again and spoke to a woman there, and she told me the would expedite shipping and it would be sent on May 26th. Again that wasn’t the case, and then came June 5th, the event I needed the hats for and had non. Come to today June 9th I finally got my hats and they are terrible. The worst quality I have seen ever. The logo is wrong and I’m out $375. This company is an obvious scam and they care not about there costumers. I was planning on a long time relationship with them but they lost our business. They probably don’t care, but I want to warn others DO NOT USE it LOGOUP. Pay the extra $5-$10 per hat to get a good quality.

I used to love this website and service they provided. I've ordered shirts, hats, jackets in singles and bulk. Everything is good until Fedex loses a package and Logoup doesn't want to file a claim or do anything about it. I talked to Fedex, but since I wasn't the shipper they advised the shipper file a claim, which LU refused to do. Poor customer service has just lost them this customer.

The approval process is garbage. It states type your reply above this line, so you do. Next day same email, then its a week of this dumb crap. Good luck trying to find the contact number to call them. Finally got sombody on the phone and sent me a link to approve. Then they started making the hats. So add talent a week of bs emails onto of your order time. Total time for 12 hats is 4 weeks. Yea, I could have bought a machine, learn to use it and do it myself in 4 weeks. Do your self a favor, don't use them.

Do not waste your time with this company. They will make your products incorrectly despite you having to approve the proof. You’ll wait an absurdly long time to receive your incorrect product then they’ll want you to send it all back so they can take another 2 months to get you the new order. I gave them 3 try’s and every single time the order was wrong.

These guys must think they are the only company who can do no minimum embroidery. I ordered 500$ worth of merchandise. Waited standard waiting period. UPS lost the merch and Logo up asked me to wait an additional 2 weeks (per protocol for investigation) before even starting to recreate my order. Basically wether they found my gear or not I got screwed by these guys. And when I went o replace my order myself because they refused to do so for me when I disapproved of their policy they refused to recreate my order. Not done with them yet because they literally screwed me. Good work logo up.

My initial visit to the website was fantastic. Although they trick you into only receiving a quote/estimate if you add something to your cart. Then they will spam you incessantly with “abandoned cart“ notifications. There is no way to unsubscribe from these notifications. I even tried contacting their support (yet again this morning), and I have received no response. Honestly I don’t mind friendly “abandoned cart“ notifications, but when it gets to the point of spam… Unable to unsubscribe from them, it gets extremely annoying. 1/5 stars for spamming and support that ignores you.

Generally they have great products but they take forever to receive the product. I place an order on 7/28 and here we are at 9/2 and the order has still not shipped. I will start using other outlets even though I hate paying the set-up fee. This is entirely too long to wait for a product.

This company has slowly become horrible. It is now extremely overpriced charging as many fees and additional charges as they can think of and it takes a ridiculous amount of time to get an order done. Ordering small amounts is supposed to be a perk of this website but it takes longer than if you order large orders from anywhere else and by the time you get your FINAL price your paying way too much per item. Do yourself a favor and shop somewhere else. Read the other reviews. It’s all the same.