Trevor S.
Extremely Unprofessional
So, I looked out on the web for a place to do my logos. I knew the logo I wanted, I just needed them to be made professionally. After looking around some, I could a ton of places offering a 24-hour turnaround to first draft. But one of the Google descriptions stood out to me. It read "Why wait 24 hours for a logo?" it continued something to the effect of: you can get your first draft in 60 minutes or less. I don't want to miquote, but I certainly remember the question posed in the beginning word for word. So, I bought one of the higher packages, due to a presentation that got spring on me last second for the next day. I needed a logo ASAP, and figuring what I paid, and what the website boasted, I expected that to be delivered on. Mind you, this was mid afternoon. I collaborated with the live chat person, and first off, they mistyped out the email address that I needed to send my source materials to. I'll tell you that during this interaction, almost the entire time, I felt like the company was just one person pretending to be a company. The chat was unprofessional, clearly never used spell check, and they wanted me to wait 24 hours! Which, I wouldn't care about at all had I not picked the company due to their turnaround time boasted. So I replied back to them explaining what their site said, and that it didn't really make sense that they would get back to me in 24 hours. He then suddenly said "We will get back to you tonight, then" which game me the impression that they were just choosing not to help me, and weren't really busy. The rep had really just made me feel like a "Karen", and that I was expecting too much, and asking for something beyond what their services were designed for. Anyways, about 1.5 hours later, I got the first logo batch. Kudos to the artists! They looked great, they were really creative, and got really close to what I wanted first try. That is the only reason I gave two stars. So, I reply back to the email according to the format, and waited for revisions. They never came. Fast forward to the next day, around 3 pm. I should have had some revisions by now. But instead I had a message about COVID 19, which, the rep the night before had tried to feed me. Let me explain why this frustrates me: this is an entirely digital business, in which all correspondence is through email and instant chat, and all the design being done is graphic design. This in no way, shape, or form should affect your business. Also, as I might add, this is May. Businesses shut down in March. If, in this time you have not been able to adjust your business to meet its original promises, you should adjust those promises on your home page. Another thing that confused me, is that on the home page, it had a "live count" of how many artists were busy or available. At the time, it said 60 were busy, and 40 were available. For what reason couldn't 40 people be working on my project? On top of that, it led me to believe even more that the company was fake (what are the chances they have exactly 100 artists?), but I gave them the benefit of the doubt. I wish I hadn't. Again, it's the next fay, over 24 hours later, and I still do not have my revisions. A word to any artist who works here: you deserve a better company.