Logo in 60Reviews of logoin60.com

I was excited to try them. They were initially very thorough and eager and it seemed that they — based on how they asked for information to design the logo— would be thorough. I chose the Pro Package just in case 4 rounds of feedback wouldn’t be enough. The logo was for my new company so I wanted to make sure it was very representative of the company and didn’t want to be restricted by number of revisions. They sent over designs and I gave feedback on all of them. The initial designs were a little off the path and I said what I liked about each and what I would like revised. Not only did they not listen to the feedback, but they took one of the designs and resubmitted it to me in four different color combinations -- color combinations unlike the ones I submitted to them. After two rounds, I contacted them for a refund and they ensured that they’d get it right. I filled out the form again with even more detail on a Monday. Wednesday — almost 48 later with a company that guarantees 4 designers and a 24-hour turn around — came and I had not heard from them. I’m sure they’ve worked well for some, but not so much for me. Everything that went wrong -- including the lack of communication and not considering my communication -- was avoidable. They did not take the feedback. Communication was inconsistent.

So, I looked out on the web for a place to do my logos. I knew the logo I wanted, I just needed them to be made professionally. After looking around some, I could a ton of places offering a 24-hour turnaround to first draft. But one of the Google descriptions stood out to me. It read "Why wait 24 hours for a logo?" it continued something to the effect of: you can get your first draft in 60 minutes or less. I don't want to miquote, but I certainly remember the question posed in the beginning word for word. So, I bought one of the higher packages, due to a presentation that got spring on me last second for the next day. I needed a logo ASAP, and figuring what I paid, and what the website boasted, I expected that to be delivered on. Mind you, this was mid afternoon. I collaborated with the live chat person, and first off, they mistyped out the email address that I needed to send my source materials to. I'll tell you that during this interaction, almost the entire time, I felt like the company was just one person pretending to be a company. The chat was unprofessional, clearly never used spell check, and they wanted me to wait 24 hours! Which, I wouldn't care about at all had I not picked the company due to their turnaround time boasted. So I replied back to them explaining what their site said, and that it didn't really make sense that they would get back to me in 24 hours. He then suddenly said "We will get back to you tonight, then" which game me the impression that they were just choosing not to help me, and weren't really busy. The rep had really just made me feel like a "Karen", and that I was expecting too much, and asking for something beyond what their services were designed for. Anyways, about 1.5 hours later, I got the first logo batch. Kudos to the artists! They looked great, they were really creative, and got really close to what I wanted first try. That is the only reason I gave two stars. So, I reply back to the email according to the format, and waited for revisions. They never came. Fast forward to the next day, around 3 pm. I should have had some revisions by now. But instead I had a message about COVID 19, which, the rep the night before had tried to feed me. Let me explain why this frustrates me: this is an entirely digital business, in which all correspondence is through email and instant chat, and all the design being done is graphic design. This in no way, shape, or form should affect your business. Also, as I might add, this is May. Businesses shut down in March. If, in this time you have not been able to adjust your business to meet its original promises, you should adjust those promises on your home page. Another thing that confused me, is that on the home page, it had a "live count" of how many artists were busy or available. At the time, it said 60 were busy, and 40 were available. For what reason couldn't 40 people be working on my project? On top of that, it led me to believe even more that the company was fake (what are the chances they have exactly 100 artists?), but I gave them the benefit of the doubt. I wish I hadn't. Again, it's the next fay, over 24 hours later, and I still do not have my revisions. A word to any artist who works here: you deserve a better company.

I am pretty disappointed with the over all experience directly from my project manager (mark). I wish it was disclosed to me in the beginning how long a revision would take and the volume of designs instead of waiting hours and hours for a response. If you look back on my email chain There were multiple mistakes from the design team. When talking about these mistakes with mark it took him half a day to get back to me, it seems the only time he gets back to me is to give e an excuse then try to up sale this terrible service. the only reason I didn't give this review a one star is because the logo came out decent. Mark, if you tried to just get back to me promptly about issues and not letting the whole situation stew for hours and then giving me an excuses that lead me to believe I was just being a pest this review would defiantly have 5 stars. If one of my painters messed up like the design team did and I handled the customer the way you handled my situation I would be out of business.