LogistimaticsReviews of logistimatics.com

I wish I would have read these reviews before I ended up just like almost everybody else here who has written a review. This device is a complete JOKE. Total waste of money. Ok so first the device cost $50 and then the service is another $25 and then if you want the audio it's $6.00 for one hour. I spent all of that and guess what I got? I plastic box they call a tracker that does literally nothing at all. Just like everybody else, I too contacted "customer service" If that's even what you call them IF they really even exist. Who the hell knows bc you NEVER get a damn response back. They sure are happy as can be to take your money but then it's crickets once they get you to give them your money. I'm not even kidding, the stupid POS NEVER WORKED AT ALL. Zero zilch zip nothing nada. I'm ticked off about this. I should have stuck with Tracki and that's what I'm just going to go back to. Screw this joke of a company. Waste of time and money with these clowns. If you want something that truly works, get a Tracki device instead. Seriously. They're half the price for the device and they charge way less to activate and have service AND the best part, they actually have live chat customer service almost 24/7. You can even message them if it's after hours and first thing in the morning, they get right back to you. I am kicking myself in the butt for being so dumb and dealing with this bs. Screw the live audio, that's the only reason I tried this joke of a place and look what happened? Don't waste your time or money. Read all the terrible reviews about this place - they're real.

Had a tracker that would not pick up a signal. Forget about getting a hold of anyone to solve the problem . Customer service just sends you stuff to read that does not solve your problem. Horrible customer service

I have multiple mobile 200 devices and have recently activated them all. Not a single one of them work! NOT ONE! You can not get a response from literally anyone even after submitting several tickets online, emailing, etc. I would strongly suggest refunding money before you wind up in civil litigation!

Purchased several devices for asset tracking. Multinational corporation in the hospital product sector with significant presence on every continent. First started using Logistimatics services in 2019 and was pleased with the hardware, software, and customer support. Since the beginning of 2022, customer service is non-existent, the app for iOS is buggy, and the web portal crashes repeatedly. We have been stranded for weeks waiting for a response from the client care team, as we're not able to generate a report from any of our devices. While waiting to be contacted, the 90-day window for data retention expired, and our data was lost. We've been given the runaround on billing, generating invoices, getting help with the online portal, and the logistics of receiving product. They've removed a customer care telephone number from their website, and left us with bots instead. The company is in an absolute nosedive; we will be returning our units, and will not recommend to our other sites of operation or our partners.

Update is garbage the last version worked FINE . Nothing works , audio not connecting with phone number provided and the site is very different and difficult to navigate.

Need paper instructions

So far it’s been accurate as far as knowing where the monitor is at all times.

Great device, but needs improvement. The charger doesn't work that well.