Joe
EDITED: Just the facts are really bad.
THE LATEST: I cannot transfer out the domain I transferred in, he says he owns it now because he gave me a refund I never asked for. I would gladly pay but he says never to contact him again because I wrote this review. If you have a problem, get your domains out first before you complain about it. I'm sure the services are fine but I don't think they are up front about the pricing. I learned after I ordered that the private domain contact is $15 per year for EACH domain and SSL is also $15 per year for EACH domain. For two domains that is $96 per year including registration. Compare that to Dreamhost which offers LetsEncrypt SSL and private domain contact at no additional charge. EDITED: I corrected the error in the above review and apologized. I have to remove a star now that the company is threatening me with a defamation lawsuit and has suspended my account. I assume I am not getting my money back. It's too bad I can't post screenshots of his communications to me, they say more than I ever could. FURTHER: Now they have rejected my domain transfer request so I can just let them have my money and go away, I have to wait 60 days now before I can make an ICANN complaint. My account is still suspended so no service and I am not even free to leave them my money and walk away. FURTHER: I did receive a refund which I appreciate, hopefully they will accept the next domain transfer request. Now that I don't have an account I can't communicate with support anymore. On HostAdvice they say there is a 30-day money back guarantee, don't believe it. If you upset them this will all happen to you. Definitely one-star experience now.