Lofty is a fractional real estate marketplace. Invest in rental properties without getting locked in (or out). Buy just a fraction of a property and collect your first rent payment later today.
Lofty (lofty.ai) has 73 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
lofty.ai
Website
lofty.ai
Category
Investments & Wealth
Location
Miami
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Je modifie une nouvelle fois mon avis sur Lofty du fait de l'avancée de la situation, grâce à Trust Pilot d'ailleurs.
J'ai pu récupérer mes fonds qui étaient tout de même de plusieurs milliers de dollars après avoir contacté le support de Lofty qui a répondu dès après la mise à jour de cet avis.
Je persiste en écrivant que les propriétés de Lofty sont intéressantes mais les frais amputent énormément les rendements.
Ce fut une expérience mais, si je dois la reproduire avec eux, ce sera sur de petits montant, histoire de limiter les risques.
ME
mezzanine
This Boat Floats - Leaks Are Pluggable
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I have updated my review on 04 Jan and 26 Jan due to attentiveness of Max and the fact that I believe this Lofty venture in going to be really great in future through growing pains. I hope to give a 5-star review in the future.
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1. NO IN-HOUSE 2FA: i have many many crypto & other accounts that do not require using a 3rd party 2FA. However, I realize that a slice of people do not mind using 3rd party 2FA. Still 1 star deducted for this.
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2. SHORT TERM MEMORY LOSS: when my password has remained the same, Lofty AI repeatedly does not recognize it and forces me to change my password (and I use the same password, again) This may be working, now... I do not know. No star deducted.
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3. FLUBBER FORMATTING: this maybe fixed. no star deducted.
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4. NARCISSIST AI: their AI chat bot prompts you with what I guess is a popular FAQ... yet, when you type in and submit your specific question, their AI chat bot gives you the answer to this other popular FAQ and totally ignores the question that you asked / submitted... bizarre... (update: nobody likes an AI chatbot that ignores you). however, no star deducted.
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5. INCONGRUENT WORDING: this had to do with Lofty AI not being able to find my wallets, then not showing that I had any tokens, due to some recent opt-in of which I was not notified by email since emails do not contain many details about accounts like order numbers or receipts or any information that might be leaked. Wallets were found, tokens were found. No star deducted.
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6. NO IN-HOUSE KYC: Still locked out of my account, Luis reset my 2FA and asked me to email a photo of my face and a photo of my photo ID with my physical face in that photo as well. This, to me, is the opposite of security, however Max reassured me that everyone is willing to email selfies and photo ID over unencrypted email, which is mystifying to me, however if that works for people, then I am one of the hold-outs... or the only hold-out. I have many many accounts and all of them use KYC or Know Your Customer protocols for collecting faces and photo ID's with encryption for security. (not that anything is really ever secure). One star deducted for this, for now...
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Although, initially, Lofty had communication delays during the Holy Days... Max has now been extremely attentive with emails and willing to get on a call to get me back into my account... yet, without in-house 2FA and in-house KYC... I let him know that I would wait.
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If you do not mind using 3rd party 2FA and unencrypted KYC... this Lofty is the way to go... as is witnessed by a huge amount of positive reviews. I am only one voice... and want Lofty to succeed. So go for it.
Response from LoftyDec 23, 2023
UPDATE 04 JAN 2024:
Please send me an email directly at [email protected] and I will look into this right away for you.
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Hi there, this is Max with Lofty - thank you for the feedback.
It appears all of your feedback isn't addressed at our actual product, but more-so on the logging in process & issues with our chat-bot (we use Intercom).
Regardless, I'm happy to address all of these points below:
1. We do require two-factor authentication for all users on our platform. Most fintech platforms require 2FA to protect users from potential security threats, like someone else getting access to your account. You can use google authenticator, or other authentication devices on your phone. If you're having trouble with this, please reach out via [email protected] and our team will get back to you right away.
2. We have not had any tickets for this password issue you mentioned with any other users, and I just tried to reproduce this on my end and didn't have any issues. Please reach out to use and we will help resolve this for you asap.
3. Like with the password issue, we have zero reports of "flubber formatting" - could you let us know what browser you are using, and the version, so we can look into this further?
4. The chat bot we use is from Intercom, so any issues with the chat bot would be on their end. Again, I haven't heard of any issues with our chat bot, and Intercom is a very large, renown chatbot company, but we'd still be happy to reach out to Intercom if you wouldn't mind providing any specific examples.
5. Could you provide a specific example of this? Like with the previous feedback about the chat-bot, this is unfortunately too vague for us to diagnose.
I'm looking forward to hearing back from you so we can clear these issues up.