customer
scam - same as everyone else
same as everyone else, I ordered 2 weeks ago and the order has been stuck in transit the entire time and no response from customer service. This is clearly a scam
Loftandstone is listed under Home Goods Stores.
Loftandstone (loftandstone.com) has 5 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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customer
same as everyone else, I ordered 2 weeks ago and the order has been stuck in transit the entire time and no response from customer service. This is clearly a scam
Diane
Like others who wrote reviews, I placed an order more than 10 days ago, can’t get tracking information and can’t get a response.
Ant C.
Do not buy anything from this website..i purchased a few things on October 8th..10 days ago my stuff still hasnt shipped out.. It has said the same message for 9 days "shipping info recieved"..I've reached out multiple times to see what is going on with the shipping..I've got no response..i sent an email to refund everything..no response..the customer service is non existent.. i guess my next step is to go through my bank Update..October 21st...still no response from a rep through email...when u call they WONT even connect you to a real person..an ai bot takes a message and fwd's it..insane..package still hasnt moved at all since I bought 14 days ago..what a joke this is..i spent a decent amount of money and this is how they treat there customers..worst company I've ever bought from
Christine S.
This was by far one of my worst experiences with a company. Almost a month ago I ordered a quilt and blanket. They were not cheap. Never in a million years would I have thought I’m still emailing them asking where it is since the tracking information on it has stopped in transit. I can’t comment on the quality since I have yet to receive it. But their prompt service is horrible. Do your research first
Response from LoftandstoneOct 11, 2026
Hi Christine, Thank you for sharing your feedback. We’d like to clarify the delivery timeframe for your order. Your order was placed on September 25, 2026. Our standard US shipping timeframe includes 1–3 business days for processing, followed by an estimated 7–14 business days for delivery after dispatch. Based on this timeframe, your estimated delivery window is October 9-20. We have been responding to your inquiries and providing updates regarding your shipment. When we checked your tracking information, it indicated that your parcel was moving through the delivery network. As of October 12, your order remains within the estimated delivery timeframe. We understand that the tracking updates and our responses may not have provided the reassurance you were hoping for, and we apologize if our communication has not fully addressed your concerns. We appreciate your patience and encourage you to contact us if your parcel has not arrived by the end of the estimated delivery window so we can review the situation and advise you on the next steps.