Great customer service - if you have any issues just contact them either by email or phone and they'll help resolve them for you. It's also surprising how quickly they respond to emails too!
AD
Adam
Don't be misled by bad experiences.
No offense to the people who left a 1-star rating, but had they done some prior research they could have avoided their issues.
-You need to vet your own insurance to see if they will accept Lofta's prescription and cover the prescribed device(s) and also see if your insurance requires a "rent to own" period. This is not Lofta's responsibility. I've never even known a doctor's office to check such things; it has always been the patient's responsibility to contact insurance and see what is covered or not.
-Lofta's own FAQs state that they only offer in-store credit for opened returns. As inconvenient as this may seem, it is actually pretty generous considering a lot of places do not accept returns on used medical equipment whatsoever.
As for my own personal experience, the process was amazing. I was able to find a discount code and received the in-home test for about $150. It was free expedited shipping, so within a week I was able to receive the test, take the test and send off for the results. My results were processed within a day or so, and I spoke with a representative about my results the following day. In total, the entire process was less than 2 weeks.
In all fairness, you can interpret your results yourself. The person you speak to on the phone about your results is not a doctor. They will help you understand things and pick out your equipment, but this is all stuff you can do yourself. Just make an effort to self-educate and do some homework; I had my cart put together before I even spoke with my representative, and they went ahead and applied a 20% discount to my cart with free 2-day shipping. Yes they recommend things like counseling services, etc for an additional charge but I did not once feel pressured into purchasing such things.
Overall, it was a fantastic experience and I wish I had done it months if not years ago.
BH
Brent H.
Fantastic service
Customer service and advice from Respiratory Therapist Narina Sagha was fantastic. She is truly dedicated to helping people through this process. She is thorough, on point, knowledgeable, and caring.
