lofta.comReviews of lofta.com

The sleep testing process went smoothly and was very efficient. Unfortunately, everything after that was a nightmare. I paid for overnight shipping on my CPAP machine, but FedEx was unable to complete the delivery because of construction in my hallway. There were multiple accessible entrances to the building, so this should not have been an issue. Over the next week, I was repeatedly told delivery would be reattempted, only to eventually learn that the package had been returned to Lofta. I contacted customer service and requested that the machine be reshipped. Weeks later, after hearing very little, I followed up and was told it was ready for pickup at an address that does not exist. Now I am being told it was picked up from a different address entirely. At this point, it has been nearly a month and I still have neither the CPAP machine nor a refund. Stay away from this place.

So I get the sleep test which is fine - customer service is quick. Then I get a report which says I have mild sleep apnea. THEN I get an email which says "A prescription was not provided as your study was a normal study. Your results have come back normal and you do not have sleep apnea based on the sleep study report. Sleep apnea is diagnosed based on a metric called AHI (Apnea Hypopnea Index). Apneas and Hypopneas are complete or partial airway closures that last 10 seconds or longer and cause a 3% or more drop in oxygen levels. Due to the nature of your normal outcomes, no further action is required on your end. A prescription for treatment has not been authorized at this time" SO WHICH IS IT? do I have apnea or not???

My wife purchased a CPAP machine for me from this company, unaware that I had previously tried one and found it unsuitable. We promptly contacted them to initiate a return. The company assured us that a full refund would be issued upon receipt of the product. Despite this, I had to follow up via email five times and by phone twice to inquire about the refund status. Yesterday, after another call, a representative confirmed that the refund would be processed to the original payment method and that I would receive an email confirmation. No such email arrived. When I contacted them again today, I was informed that they would instead issue a gift card. This inconsistent handling raises serious concerns about the company’s practices. I strongly advise against doing business with them to avoid similar frustrations.

Lofta is as dishonest as they come. Their test device gave me false results claiming I had sleep apnea when during my whole 4 hour test I was awake on the phone. I said I need to retake the test because of that fact. They said their test proves I had apnea and I was mistaken that I was awake. Told me to dispute with my cc company if I wanted but they would do nothing else to address my false diagnosis. I believe the diagnose everyone and prescribed cpap treatment for a kickback from Resmed.

I found it very easy to buy a ResMed CPAP machine from Lofta. However, after sales support was horrible. They stated incorrect information reagrding secondary insurance, tried to charge me for basic support ($40 consultation) and when I did get support they didn't know which products worked with which systems. What a mess. it's clear in my case they were confused and need product training, so watch out!

Ordered Watchpat paid extra for expedited shipment. Transmitted overnight study on 21 Aug 5 AM, recieved message, "results in 12-24 hours" It is now day 10. 3 emails, 3 phone calls was told, "I will get an answer for you today." It is now 30 Aug, no response. Previous experience in 2023 was excellent. 2025 all I can say is: Run, don't purchase. They are gaslighting customer.

Lofta sent me a bad Fed ex label for a return. Never received the return I sent and now out 600.00. They won’t put in a ticket to Fed Ex to investigate. Horrible customer service!!!! Because they said they never received it my credit card company will not credit me. This back and forth has been going on for a couple of months. Beware do not purchase Anything from Lofta!!!

Company uses physicians that are not state side. Dr will not speak to you unless you pay extra, despite advertising that implies you actually get to see a doctor. Ultimately lofta and their "contracted" physicians gave an conflicting sleep apnea diagnosis and they refuse to clarify the wording on the prescription and diagnosis to alleviate confusion. My advice is to not waste your time or money on this watered down, pathetic excuse of a sleep study.