LOFTReviews of loft.com

Terrible customer service in store 0676 Roanoke VA. The manager, assistant manager, and two associates where on the floor and none of which spoke or every offered me or my sister any assistance: Things have truly changed in this store: The store itself was a mess, clothes in the dressing rooms not collected: Needed to order my size and the manager was rude and unhelpful in showing the new employee how to do it: I had to help her myself as the manager acted like she did not want to be bothered:

Absolutely HORRIBLE! Called first time within stated hours and was online 45 minutes and hung up. Called a few hours later and was online waiting for 57 MINUTES! That time I left my number as requested for a callback. Never got one. Later that evening I tried one more time. I ended up in complete frustration because I literally couldn’t understand ONE WORD she spoke and finally just hung up. I went for one last try with chat. After giving all my info for my order and paying, I received an email saying the item I ordered was no longer in stock (even though the website showed it did). I called my local store who looked online and said it WAS available. I’m done! Will never order online again!

I wish I had read the reviews before doing an international order with LOFT. I've been trying to return the order, I received one email without the label that is apparently needed to initiate the return and zero response ever since. Very disapointing!

ONLINE BUYERS BEWARE! I placed an online order only because the website states: "we have our Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is chat with us or call us at 1-888-563-8444. We'll quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to a store nearest you." First: Chat directed me to call (they cannot do exchange via chat as it states on the website). Second: Call rep. directed me to website returns where I would have to pay $9.95 shipping. Third: 2 separate reps dropped my call when I asked to speak to a supervising agent regarding the Quick Exchange Service promise on the website. Since there is no Loft location near me, I will either have to drive 40 miles or pay the $9.95. I was never able to appeal to anyone about the deceptive language on the website. I will be returning the item rather than exchanging and will not make the mistake of shopping the Loft brand again.

LOFT should close and go out of business. Their customer service is lousy, their return policies suck, their product quality is cheap. Their tee shirts pop holes on one wear. Their dresses snag even before one wear. They have one location that I have to drive 40 miles to in order to return an item but if I am 2 days past the ship date they refuse to work with me. And I am a card holding VIP! Their business is an abomination.

I received an item damage, I sent thousand the claim and never help .I tried to communicate by chat, never can communicate. I called by phone let 30 to 45 minutes on the phone. Terrible customer service.

I wish I had read these reviews before I placed an online order. I placed an order using a gift card. For 2 weeks, there was no response at all. Then one day, they randomly canceled two of my items, saying the money will be returned to my credit card. However, I had used a gift card. The balance on that was still empty when I checked. Customer service is a joke, chat option is defunct. So, I sent them a text. Got a response after 9 hours. They claimed they will not charge if the order is canceled. What about my empty gift card then? Either they replenish the canceled amount on my card or reissue a new gift card for the amount. Why would a company take weeks to figure out if something you ordered was available or not? Everything seems so scammy. This used to be a good company. Not anymore.

Store #01576 Greenville m SC. I ordered an item a week ago. The order has not even processed. No one answers the phone, helps or cares. Outfit is incomplete with out item - They get it all back. Never order from them again.