LOFTReviews of loft.com

Very bad experience have on loft purchase. 19-May purchased on their store, commit me I can get delivery on / before 27-May, till today 11-June, I am not getting package. After multi-calls with loft, just being innocent telling me they are not charge for this and giving me different department No. to call, and each department saying same words and send me to another department till today have no solution.

I placed an online order in late January. One item was immediately canceled and then I waited TWO months for an update about the other 2 items (which had been canceled.) I emailed customer service about a week after I placed my order and it took them 10 days to respond…but their response had no answers to my questions. I’m done with Loft online and in-person.

Shopping in store is great! Their online experience is terrible. Some items ship quickly while others lag. CS is literally worthless as they’re unable to cancel, modify, or provide insight to an order. Literally all they can do is tell you a blanket delivery date. I have confirmed this is the extent of their power with CS twice. If you don’t get an order by their general date, they’d then have to “file a claim with a specialist” and a refund isn’t guaranteed. It’s insane, I’ve never heard of such a thing. It all sounds make up it’s so nonsensical. They’ll also frequently ship in multiple shipments. I will never buy from them online ever again. The way they try to cheap out on CS and do their best to keep product and customers money is horrible.