LOFTReviews of loft.com

I have always purchased from this store but never again. The sweaters I have always ordered in the same size or way to tight now and when i returned them they put them on a e-gift card - such a scam! Hoping people only spend money with them or don't realize they never got their money back on their original card.

I purchased a pair of sneakers, 30 days later I requested the status and Customer Service said the package had arrived however the tracking number was never registered in any local delivery centre. IT’S A FRAUDULENT WEBSITE

Loft has the worst customer service. I always hate having to contact them because they can only go by canned responses. I recently had an incident where I didn’t receive my package. I contacted the post office and they researched it and said item was not sent and to contact Loft. I contacted Loft…and she said…I will open a ticket and wanted to know if I wanted to get the item again. My original purchase I used the $10 rewards I had. The new item they charged me the $10 plus tax on my credit card. I asked about it and was told I had to wait for the research to be done. I have no notification of the research or refund or anything. I always have people give me gift cards to Loft…but I am seriously rethinking this….if this is how they treat repeated customers.

I wish I could give 1/2 a star. The women at the counter was very very rude. Associate id 6887124. Myrtle Beach Factory Outlet A115 and A120. I had a 10 birthday coupon. After checkout I questioned if 10 was applied and she said yes. After checking receipt again I noticed it wasn’t true. I went back to to store and asked what happened and she told me first that I had claimed another cpn in June … is she the coupon police which it was for my daughter then she told me that she tried the coupon and it didn’t worked. The she tell me that I got what i deserved because I was rude. What a B. When I went to complain to manager who was in the back of the store, she left her cashier post to listen to was I telling the manager. She deserved to be fire. So many people want to work and this B is taking a job that she doesn’t deserve

SCAM ALERT price in cart vs at checkout more than DOUBLED. SCAM.

I will not be returning to the Seal Beach location. Today there was a cyber issue with ordering, I had ordered early in the morning 2 items and the order was confirmed. When I got to the Seal Beach store, just after opening, they had bagged 1 item and I found the other item I had ordered on the rack. The associate said it was the incorrect color (sandwashed black). I looked up my order and she was wrong, the color was correct!! I showed her my order and just at that time they put the same black dress in the back for another order (clearly after mine). I asked if they had put the dress in the back and they said yes. I asked if I could have the dress that was in my order. The associate said no and offered me to drive to another store!!! Really! I got up early to secure the order and the associate didn't understand that she should honor that I was first.

DO NOT GET THE CREDIT CARD. I applied and got the card, I was out of town and saw the bill 6 days after the due date. I PAID the bill immediately. I was charged a $30USD LATE FEE. Didnt see the bill, was then charged ANOTHER $30USD LATE FEE. Argued with customer service and told them Id pay it, because I was 6 days late. THEN THEY BILLED ME ANOTHER LATE FEE. Never again. I love Loft, their clothes are nice, but this CC issue is going to kill them. I will NOT pay another penny and will not buy another LOFT product. DO NOT GET THE CC, its a RIPOFF>so sad.

I will never purchase from this company again. It took a week to receive my order, which looked nothing like the items online. I requested a return and sent the items back. I received an e-giftcard because they said it had been 30 days since the order was placed. It has actually been 28 days since the order was received. Horrible customer service and return experience. NEVER AGAIN