LOFTReviews of loft.com

Placed an order online weeks ago. 3 out of 4 items still say "pending shipment" and that they are "processing" the order. I cannot reach anyone through chat, text or phone. At this point I just want confirmation they will cancel the order, but I can't get a response from them.

I have two orders pending, 1 ordered July 9 the other July 11. I've had two items canceled from the orders and I don't have 95 minutes to wait in their hold chat line. Maybe if they stopped sending so many emails about SALES and hired people to ship items - they might have higher ratings

Placed an order on 7/12 and not shipped yet it's 7/21. I needed the clothes for a work conference, they won't arrive by then, so everything will be returned. Unbelievable!

Placed an order on 7/9 early in the morning, it's now 7/22 and there's no indication it's even shipped. Customer service chat had like 118 people waiting in the queue when I checked and the wait time on the phone was forever to get a callback. Lady on the phone was useless and told me exactly the same thing I can see myself so that was a waste of time. Loft often cancels a lot for the stuff I buy even though it still shows in stock when it's cancelled.... you'll also lose any coupons or rewards you used to purchase those items too! You'll have to beg customer service to give you those rewards back as well. It's a very frustrating place to buy from. I've never had any experience like this with a single other retailer and I'm mostly an online shopper, rarely go into stores. Shop elsewhere!

I ordered 6 items on the Loft.com website, none of which said they were on back order or sold out. I have an event this weekend so I paid for expedited shipping. The day AFTER it was said to arrive, I received an email that said it was scheduled to arrive the day before or earlier. I checked the status which then said "PROCESSING." I used the chat feature to see what the actual status was. After waiting in a cue for 45 minutes, someone finally responded. It took several minutes in between each response and was told that all six items were on back order and he guessed he could cancel the order and refund my order. I ended that chat and then called. I opted to use the text function and they sent an initial text, I submitted my question, and no one ever returned 26 minutes later. I called and have been on the line waiting for more than 15 minutes so far. Either they do not have enough reps or there are THAT many unhappy people. This is the worst customer experience I have ever had.

Loft isn’t the store that it used to be, at least w their online experience. It’s been almost a week since I placed my order and it still hasn’t shipped! Tried to contact them, and what a total disaster! Chat would have put me in que at 69, approx 18 hours! Tried to text, and after what’s been almost 48 hours and no response! Called a local store but they can’t see or do anything w an online order unless it’s being shipped to the store. Called customer service, waited on hold awhile before giving up and requesting a call back. Hours later, agent from God knows where calls back and is completely worthless! She says my items aren’t available, but will ship soon??? I don’t even begin to know what the hell that means! I can say though that I have always liked the Loft but after this experience, NO THANK YOU!!

Loft has a history a cancelling items, without notice on their website. On my last order, I ordered six items, and five were cancelled during the shipping process- even though the items remain in-stock on their website.

I placed an order with Loft. The website didn't allow me to put in promo code before finalized. I called customer service and the woman said everything was sold out in my size. So I received size mediums with the promo code applied. When I go online there are still size "smalls" available. I have tried to correct the issue with Loft multiple times with customer service. They put you on hold forever. They have the wrong department picking your phone call up. They can't connect you to the correct department. So you call back and are on hold again until someone picks up your phone call. After you think that you are getting somewhere with a customer service agent you are told that you have to call your bank to authorize the purchase. Then, the exchange process would have to start all over with a different service customer representative. Ridiculous. I stopped shopping with New York and Company. It sounds like Loft is in the same category. Very frustrating and sad.