LOFTReviews of loft.com

The worst company I’ve dealt with EVER! Waited weeks for my order then I finally received one of three items and received an email the others were cancelled! Will not order from them again!! Customer service was no help either!

I was a long time loft customer and last few times I have been so disappointed especially my Most recent where I ordered 1/2 and now 1/16 all 10 items are just cancelled… I tried 7 phone calls 4 emails and daily Chat connects and called local stores for any info and sfter 13 days of waiting it’s just cancelled without reason… I will no longer be buying this is unfortunate cuz I have a gift card that was gifted to me and not I don’t even want to use it…

This site is awful! Can’t get my new card added, was told to clear cache and history… now it’s worse, can’t get my card added still AND my rewards are not being added for savings. When I call, I can barely understand the support person and I said I did not feel comfortable giving my order or credit card over the phone to which they said they could send me a link to add my payment… ummm, that’s even worse! You just lost a sale and customer… time to cancel my Loft credit card too. Spent hours trying to place an order. I’ll shop elsewhere!

Horrible experience ordering online. I ordered 4 items December 16,2025. One item was received and loft canceled the other 3 items (after a month of “processing”) and they are now refusing to refund me the money. I have spent so much time with their horrible customer service. They are literally stealing from me at this point.

I bought a dress and it did not come with a slip underneath like in picture.The snaps were broken when I recieved it.They don't have chat bot working and I can't check anything online because it is down too? The dress is garbage.I wish I could submit pictures.

I had a very disappointing recent December 2025 experience at the Lyft store in Paramus Park Mall. The associates and the manager were rude, unprofessional, and unwilling to help resolve a simple mix-up with store credit. Instead of trying to find a solution, they made me feel uncomfortable and talked down to me. What was most upsetting was that they seemed almost pleased with themselves rather than concerned about customer service. This was by far one of the worst retail experiences I’ve had, and it went well beyond normal poor service. I left feeling embarrassed and frustrated. What makes this even more frustrating is that I had a completely different and positive experience at the Westfield Garden State Plaza location, where the staff was helpful and respectful. That contrast really highlights how poorly this Paramus Park location is run. I would strongly recommend staying away from this location. If you’re considering Lyft, go to another store — this one is not worth the time or stress.

Used to be a good site, but now they don't fill orders half the time, or only fill half the order. The quality is now basically factory seconds. I ordered four identical pairs of pants in the same order and they all fit very differently. Customer service just hangs up or discontinues the chat randomly so issues are rarely corrected.

I paid extra for expedited shipping and Loft never shipped my order. Customer service is clearly outsourced, completely unhelpful, and had no answers or accountability. I even tried contacting local stores for support and got absolutely nowhere — zero ownership, zero solutions. For a brand this size, the lack of basic customer service is unacceptable. Paying for expedited shipping and receiving nothing but excuses is frustrating and disappointing. One and done with Loft.