Lobsters OnlineReviews of lobsters-online.com

Response from Lobsters OnlineDec 1, 2022

Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. At Lobsters-Online, we strive for total customer satisfaction. A representative spoke with you regarding this issue and your order has been refunded. We hope you will give us a chance to earn your business back.

Response from Lobsters OnlineDec 1, 2022

Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. What the website listed is our Travel Coverage - $18 flat fee We offer a "travel coverage" option that protects you from any delivery delays. This coverage includes protection from, missorted packages, flight delays, mechanical malfunctions, damaged packages and weather delays which would have prevented your package from arriving on the selected delivery date. This coverage is intended to give you peace of mind that your shipment is protected from events outside the Lobster Trap's control. Should any of the listed events occur, the customer would be entitled to a refund in the full order amount, guaranteed. This is an optional choice and can be opted out of by unclicking the box. The Shipping cost are separate from the Travel Coverage. At Lobsters-Online, we strive for total customer satisfaction. We hope you will give us a chance to earn your business back.

Response from Lobsters OnlineDec 1, 2022

Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. We only reach out to the Billing information if there is an issue with the order. In this case the order had the same information for both shipping and billing, which is this case was the gift recipient. At Lobsters-Online, we strive for total customer satisfaction. We hope you will give us a chance to earn your business back.

Response from Lobsters OnlineJul 12, 2022

We appreciate your feedback. We strive to ship only the highest quality product in a way that arrives to you fresh. Unfortunately, once the order has left the facility, we are at the mercy of our shipping partner UPS to get the package to you. We will continue to work with our shipping partner UPS to see how we can improve the delivery process. We understand your frustration but hope we can earn back your trust in the future.

Response from Lobsters OnlineJun 9, 2022

Thank you for your feedback. Our shipping partner UPS had delays in getting this package to the intended recipient. We have been working with the recipient to resend this order which will be going out to them next week. We strive to ship only the highest quality product in a way that arrives to you fresh. We look forward to supporting your seafood needs in the future.

Response from Lobsters OnlineMay 12, 2022

Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. You spoke with our staff last week and we were able to address your concerns. At Lobsters-Online, we strive for total customer satisfaction. We hope you will give us a chance to earn your business back.

Response from Lobsters OnlineApr 18, 2022

Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. At Lobsters-Online, we strive for total customer satisfaction. A representative will be reaching out to help address your concerns. We hope you will give us a chance to earn your business back.

Response from Lobsters OnlineApr 12, 2022

Thank you for your feedback. We are sorry you did not have a positive experience on your last order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. At Lobsters-Online, we strive for total customer satisfaction. A representative will be reaching out to help address your concerns. We hope you will give us a chance to earn your business back.