customer
Delivery was a day late causing…
Delivery was a day late causing problems. Called and left a message but did not get a call back

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Lobsters Online (lobsters-online.com) has 711 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Meat, Seafood & Eggs · Gloucester, Massachusetts
Excellent

Meat, Seafood & Eggs · Wells, Maine
Excellent

Meat, Seafood & Eggs · Huntington Beach, California
Excellent

Meat, Seafood & Eggs · Punta Gorda, Florida
Excellent
Showing 34 reviews with 1 star · Clear filters
customer
Delivery was a day late causing problems. Called and left a message but did not get a call back
custtomer
The Lobsters were dead. I had sent them as a golf event gift to DigiKey and attempting to resolve this. Can I get a refund or can you please reship 4 more David Seed 978-771-1966 would like to talk to someone
Response from Lobsters OnlineSep 26, 2024
We are so sorry to hear about this! We value all feedback and are happy that you reached out to us so we could rectify this situation for you. We hope you will allow us to serve your seafood needs in the future.
Jay
My lobster arrived dead with a leak and melted ice!
Simon
Terrible, ordered eight lobster and they only sent four and they told me too bad. Very unprofessional. Never will buy from this company again.
Charlie B.
Bought Lobsters for my mom for her birthday, and they showed up DEAD!! Unacceptable!! The money customers spend to have this " Lobster" experience for gifts. Should be 100% LIVE. I worked in a Lobstwr Hub and this tells me they were almost dead before ship out. I have sent her many shipments, from other companies and have had great service. Yours was TERRIBLE!! I hope you actually look at this and address situations like this accordingly. If this isn't handled through your service department, my assumption would be accurate and know this is a every day experience dealing with your company.
customer
One of the lobsters had no meat to speak of in the claws
Rich
Never received my order and was charged $180
VW
How can I even remove the one star? Seated formal dinner party - check! Main course- fresh lobsters from expedited, overnight delivery, ordered 5 days prior…. NEVER delivered. After several emails (no phone call) Was nonchalantly told they had a computer glitch. Only received credit back from purchase price and future “discount”, really? Lesson learned: if you decide to order from lobsters-online.com make sure you call to check-up on your order daily. Not good.