customer
Stop harassing me to buy mortgage insurance
I had to jump through more hoops than a circus animal to send them document after document. I am working from home and do not have a printer or fax machine so I had to make multiple trips to Office Depot because they wouldn’t accept electronic copies. I sent documents multiple times and had to take my personal time to drive to my current bank for copies of documents that couldn’t be emailed. It was a painful process. Now my loan has closed and been sold to another lender before my first payment has even come due and I am being harassed with multiple letters from loanflight, I think Ive gotten one every other day to sell me mortgage insurance and life insurance. I just got one today to contact them “we’ve been trying to reach you regarding a matter of importance as it relates to your mortgage” NO total scam—it was an automated message again trying to sell me mortgage insurance!!! Leave me alone our transactional relationship is over!
Response from LoanFlight LendingAug 27, 2021
We appreciate your business and the candid feedback. We'd like an opportunity to clear up, specifically, one item on the review as it is concerning and inaccurate. You mentioned marketing follow up you received after your loan has closed. We can assure you that these letters are not from LoanFlight. It is very commonplace for other companies to solicit a borrower that has a newly closed mortgage. When your mortgage is recorded (a required step in the mortgage process-regardless of the lender you choose), an advertiser has access to this public record and can choose to market to you for ancillary products such as life insurance and mortgage insurance. LoanFlight does not sell this data, as again, it is public record and it is not LoanFlight soliciting for these services as we do not cross sell other products. LoanFlight.com is a mortgage lender, not a servicer, so it is correct and expected that the servicing of your loan was transferred promptly after closing. We offer some of the lowest rates in the country and charge no lender fees. The tradeoff for the consumer is that we aren't like a traditional bank. Our process is digital and it is very much self service. Our borrowers must do the legwork of providing documents in the formats needed (there are some documents that are required, not by LoanFlight, to be printed and hand signed in ink). If this wasn't clear up front, we do apologize for that. It does look like you ended up with the mortgage and rate you wanted, which is our main goal here at LoanFlight. Your feedback is certainly welcome and encouraged, good or bad, we just ask that it be accurate in detail as other consumers will use this information when choosing a lender.