LoanFlight LendingReviews of loanflight.com

The team I worked with was so pushy and overwhelming that I ended up going with a different lendor. Using a VA IRRL refinance loan on current mortgage and rather than listen to what I was trying to do they pushed cash out, when I specifically said I didn’t want that and then proceeded to tell me I didn’t want certain things to not have to run numbers for different options. When they said they couldn’t do a certain rate, after discussion and me walking away they would reach back out with the rate as an offer. The experience was horrible and even though the rate was lower, I will not finance through them. I did end up getting a better rate through rocket mortgage a few days later. They kept contacting me and when I told them I am not proceeding with them due to better rate, the agent basically called me a liar saying he doubted anyone beat his rate. Horrible customer service. Very pushy and rude.

Trate de refinanciar con ellos Todo hiba bien someti todos los documentos que se necesitan Me exigen expencion de la casa que yo pague $775 . Q no te los regrasan si no se ase el trato con ellos.. Teniendo buen trabajo,buen credito casi todo perfecto Para q en el ultimo momento digan q no Se realisa el refinanciamiento Pero con otro banco logre Refinanciar Con los mismos requisitos que ellos exigen...tengan cuidado.

I went through the entire process with an average amount of documentation asked for to get a fairly average rate, and literally the day of closing they tried to hit me with a several hundred dollar charge that had never been disclosed until that day. The charge was supposedly for "locking the rate", which turned out to be unnecessary because new rates were already at or below the old rate. Either way, I went to a different lender and got a better rate with less fees. LoanFlight is OK if you want to deal with condescending contacts and hidden fees - but I'm sure you can do better.

There is huge cost difference between initial talk and moving close in finalizing the loan.

**Need to have a Back-up Plan** I was provided a Loan Estimate AFTER they have run my credit scores and was being asked to do a rate lock and to provide my initial documents and e-sign authorizations. I complied with all of the request immediately (within 2 -4 hours time frame) only to be told that they would NOT offer the Loan Estimate provided to me after running my credit. Why would you provide a Loan Estimate after running my credit and not offer it after? Typical satire story of click and bait. Not a good business practice.

I am an excellent credit, long term employment, and excellent income client. I have responded immediately to any request for information and or documentation from Loan flight when this started nearly 2 months ago. My experience was less than desirable due to email with a question being ignored, not days but weeks of zero movement on the loan, and multiple mistakes being made with documentation in trying to close the loan. The people I worked with seemed knowledgeable and were polite. I'm thinking due to amount of volume of business Loan flight has at the moment items are getting left on floor causing multiple problems. One more thing... it doesn't appear that the assembly line approach is effective. Donald Hart

I don't think I would work with loan flight again. Compared to other mortgages I've obtained, this process took close to a month maybe over for something that should take only a few days. Seems like it would drag on and on with the occasional email of something else they wanted. When you were required to submit a doc there's all sort of warnings about getting it done within a day or the loan gets cancelled....when the ball is in loan flights court there's no visibility and they don't want you to email their rep to see where things are in process.

The appraisal company is terrible. Many things wrong with the appraisal. Edit: some info in case people want examples (this was also communicated to the lender). The appraise appraised the house against itself. I don’t know if this was by accident or on purpose... but his APPRAISED value was $27,000 LESS than the comp against itself. Other comps had $50,000 in condition differences (homes were exactly the same), no condition adjustments for homes that had no upgrades, using old comps, etc.... stay clear.