Michael W.
Home Loan Nightmare
My home loan was sold by Rocket Mortgage to LoanCare. I will never forgive Rocket Mortgage for doing this, because LoanCare is so so so terrible! First, let me say I always have paid my mortgage on-time and usually for a little more than I actually owe. I have never been late and never underpaid. Rocket Mortgage serviced my loan for approximately 6 years and then sold it LoanCare. LoanCare, for those who don't know, are both a loan management agency AND a Debt Collector. All communications from LoanCare include a notice that the communication: TO THE EXTENT THE FAIR DEBT COLLECTION PRACTICES ACT (FDCPA) IS APPLICABLE, PLEASE BE ADVISED THAT THIS COMMUNICATION IS FROM A DEBT COLLECTOR AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. If you call LoanCare to discuss your loan, you will hear a recording telling you that they are debt collectors and the line will be recorded in order to collect a debt. Responsiveness so far from LoanCare is terrible. There is a reason they have such low reviews on most sites. Unless you feel like dealing with Debt Collector, stay far away from LoanCare. I would also recommend staying away from Quicken Loans/Rocket Mortgage. They just may sell you loan to LoanCare and stick you with a bad company.