LoanCareReviews of loancareservicing.com

It’s a big SCAM telling me I was approved for $10,000 but had to pay $1080 in surety bond. It’s Crap if you ever asked to pay upfront for a loan. Stay away from this SCAM company

In 30 years of buying and selling houses, this is without a doubt the worst mortgage company that I have ever had the misfortune of dealing with now that my original loan was sold to them. Avoid at all costs if you are able to.

Terrible customer service. Repeatedly told my loan modification was approved and in the final stages. Now I'm told I need to re-fill out paper work. This has been going on since 3/22, Requested a payoff which has vague descriptions like fees but doesn't break them down. Their "Office of the Customer" doesn't answer the phone and never calls back. Had to use the services of the BBB who got the ball rolling. Worst company to deal with.

Avoid this crooked company! I asked for mortgage assistance for 1 month and they refused and threatened me in Court if I'm late by 1 minute.

I didnt sign up for loancare but I will be selling my house now because my loan was sold to them. Terrible company removed me from auto pay and took 2 weeks to send me anything . Now despite them saying i shouldnt get late fees or negative credit reporting they are sending me letters saying I owe late fees! Congratulations I will be selling out before summer!

Worse company I've EVER DEALT WITH. Rocket Mortgage sold my loan to this SCAM OF A COMPANY. Been paying extra to my escrow but they were applying to principle. When escrow analysis came I called them on the mistake and had all my additional checks I sent with the memo ESCROW ONLY. MANAGER NEVER CALLED BACK. I had to get the BBB INVOLVED. I HAVE A MEDIATION WITH LOAN CARE & THE BBB on 10/6/22. This company is a scam and need to be shut down

Loancare has not processed two months of my payments blaming postal services. Every other company I deal with has received their payment, not Loancare! I think they expect us to pay online every month and still are holding my checks I sent. That's like paying my mortgage twice. I am tired of excuses and blaming other people for not receiving my payments. If i cancel my checks they will charge ME for their inconvience. What a load of Cra#. This is like a scam company. I expect results, not excuses. I can not log into my account due to their issues, I can't get a live person on the phone and I am tired of waiting for a call back. Loancare please explain you problems to me that are factual, NOT BECAUSE OF COVID OR TAX PAPERWORK! You are the provider and I am the customer. I need results, now!

My loan was sold to Loancares, I did not choose them. We closed on a refinance in 5 months ago satisfying the loan. We found a house to which we would like to move and so we decided to sell. We are closing in 3 days and found out from our closing attorney yesterday that there was no "satisfaction of mortgage documentation" filed with the registrar of deeds. After two days on calls with them, my wife got someone who actually did research and divulged that this document was sent to my registrar of deeds two weeks ago, 4.5 months after closing. I called that registrar of deeds who told me that the only documentation that she had received this year, a 10 month span, was the record of the refinance mortgage, ironically filed on the day of closing. It's ironic that I see TV commercials daily about how much, despite the public health crisis of 2020, this company is doing for homeowners. For whomever they did my share, you're welcome. They sure as hell haven't done it for me. Avoid this lender AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!