LoaderzReviews of loaderz.app

Response from LoaderzOct 22, 2026

You are right about the crew and right about the calls — we could not staff your job properly and our line failed to put you through to a person. That is on us, and I am sorry. But we are not scammers. Nobody here took your money and disappeared, and I am dealing with your deposit personally. Send me a message through our site and I will settle it with you directly, today. — Loaderz Team

Response from LoaderzOct 17, 2026

Shantae, you are right, and we are not going to argue with a word of it. We failed you twice. Our crew did not show on Friday after we moved your window three times, and when we rescheduled for Saturday morning nobody came again. You told us about the third-floor walk-up days ahead and you were patient with us the entire afternoon. That is on us, not on you. Your deposit is being refunded in full, and the owner has reached out to you directly. We are not asking you to change this review. You earned the right to leave it. — Loaderz Team

Response from LoaderzOct 14, 2026

You’re right and there’s nothing to defend. You signed, paid, got confirmations, kept your day free and turned down other movers — and we cancelled ten minutes before the crew was due. We never had enough crew in your area and didn’t verify it until that morning, when you no longer had options. Your deposit is refunded in full, and we’re sorry. — The Loaderz Team

Response from LoaderzOct 14, 2026

You’re right, and we won’t explain it away. You booked Tuesday 9 AM, paid your deposit, asked for the driver’s details that morning, and got silence and then an automated cancellation. We never assigned a crew in your area and told you far too late. Both of your payments are being returned in full. We’re sorry. — The Loaderz Team

Response from LoaderzOct 14, 2026

Our policy is same-day payment to every mover on the day the job is finished. If that didn’t happen on your job, that’s on us, not a decision. Message us with your job date and the customer’s name and we’ll pull the record and settle what’s owed. — Loaderz Team

Response from LoaderzOct 10, 2026

Thank you for the feedback — this is the Loaderz management team. The details here don’t match how we expect a job to run, and we take them seriously. Travel time for a crew should always be shown in the quote and agreement in writing, up front, and we’re reinforcing that. The rest of what you’ve described we’re looking into directly. We’d genuinely like to understand your specific order and address it — please reach us at [email protected] with your order details and we’ll follow up personally. — Loaderz Management

Response from LoaderzOct 5, 2026

We take allegations like these seriously, but we strongly dispute the claims made in this review. Loaderz works with independent moving professionals across multiple markets, and recruiting through public job platforms does not mean workers are unqualified or that customers are being misled. If you personally completed work for Loaderz and believe you have an outstanding payment, please contact us with your name, job number, date of service, and amount owed so we can review the payment records immediately. We are happy to investigate any legitimate payment issue, but broad accusations that Loaderz does not pay its crews or lies to customers should be supported by the facts of a specific job. — Loaderz Management

Response from LoaderzOct 3, 2026

We’re very sorry to hear about your experience. What you described regarding the crew’s behavior, communication, delays, and professionalism is not the standard we expect from people working on Loaderz jobs. We take the allegation regarding the package especially seriously and will review the circumstances with the crew involved. We also understand how frustrating it must have been to have the first crew leave and then have your move delayed until the following day. Our service depends heavily on the reliability and professionalism of the individual crews assigned to each job, and when a crew does not meet our standards, we need to know about it so we can take appropriate action and avoid assigning unreliable workers to future customers. We appreciate you bringing these issues to our attention and regret that this was your experience with Loaderz. — Loaderz Management