LoaderzReviews of loaderz.app

Only have 1 star because it wouldn't let me do 0. Absolutely worst experience ever! The woman collecting money called and talk with my guy unloading multiple times. He couldn't do his job of unloading. She called and told me they were closing and O needed to pay for 5 hours. We weren't even to 2 hours yet and had half the truck unloaded and she wanted me to pay for 5. Also I wanted to pay when they were finished so I could pay the correct amount. She kept calling. I told her I would pay for 4 hours and I did and when I got back downstairs to whefe the truck was the moving help was leaving. She had told that guy I wouldn't pay and so he thought he wasn't going to get paid and left. I tried showing him my online banking and he wouldn't stop he just left with half the truck to unload. I should get my money back for the second crew. My husband and I were not ante to unload so we had to find new movers and pay them after I already paid y'all for 4hrs and she scared the guy off. Moving is already so stressful but to have to deal with that women's nonsense was unbelievable! Please issue a refund and write her up or fire her! Not to mention I got a text at like 1 in the morning the day of my move that they had canceled both my orders for movers for noon payment of deposit and I had paid 2 days prior. Such a horrible experience!

when the initial 3 hrs was up. one of the guys just left. 2 grandsons came and helped. then the mgr, who spoke terrible English expected me to pay full price. Extremely lousy customer service.

The movers were 3hrs late, then your company tried charging me for 5 1/2 hrs when it only took 2hrs. Also the movers are now texting me complaining they didn't get paid and your company are fraudulent. A couple of pieces I needed moved they said they couldn't move it which was a treadmill and my generator now I have to find some else to move it. Not happy at all.

I have to agree I’d rate a zero if I could. They canceled my move 12 hours before they were supposed to pick up. They rescheduled it and then canceled it again. I can’t get my money back and I can’t get anyone to respond. Honestly, if you actually wanna move, I would not use this company. I’m pretty sure they’re a scam.

I would honestly rate this a zero star experience if I could. This company either ignores your calls, or exclusively uses AI to talk to my mom AND our movers on the phone. The movers are still unsure if they are even going to be paid and seem like extremely nice guys, but they also showed up without a dolly, and so they are forced to take even longer moving everything 1-2 boxes at a time. The movers said that this is their first time using the app, and that this is also the first time that they weren't provided a dolly, which is a little strange, considering they showed up with a U-Haul The U-Haul thing may not be a big deal, but this entire situation has been incredibly unsettling and confusing. Our entire lives worth of stuff is hinging on whether or not these movers are able to get the job done. The only physical location that is showing is in Florida, so I'm confused as to why the company told my mom on the phone that they supply dollys to their movers, but then when us AND our movers try to contact you all to ask about this, there's nobody but an AI bot talking to us and pretending that they're gonna do something and fix the issue, but if there's no physical location near me, how is that physically possible for them to supply these movers? Did these movers pay for their own truck? Do they own it? Are THEY the ones scamming us? I don't want to believe that it's the movers fault, cuz they seem just as confused and have seemed outright upset over the lack of communication from your company, so I'm choosing to believe that these men are good people. Even without any dollys, they have been very quick and efficient and say they don't wanna leave us hanging, which I appreciate. Your company really needs to get a handle on whatever tf is going on, and hire real living human beings to answer these calls, and stop avoiding us! Edit: I now don't really trust these movers or your shady company, because they are trying to force us to pay them ourselves, even tho we are literally being charged hourly. They disn't have the correct equipment to finish the job in the time they would have originally, and while the clock was still going, they took 3 trips to the gas station in a very short period where they weren't actually doing work and then sat on the stairs for a while and then sat in their truck while the clock was still going saying they weren't leaving the parking lot til they knew they were getting paid, so we had to call the cops. The cops forced them to leave, and then told us that this was absolutely a scam, and the majority of people have also had these shady experiences. Apparently these movers got hired through Craigslist by your company? What are these practices? They seemed efficient in the beginning, but now they are sitting on the steps not finishing the job because they say they don't trust that your company will pay them, because you haven't been answering them, so they're expecting my mom to pay them even though she is already currently paying the company (you) that is employing them! They started at 11am and it is 5:30pm now. You guys are trying to charge us over $900 for this!?

I booked them over 2 weeks, even they rescheduled and finally only one laborer shows up instead of two. And they hire a contractor from Craigslist without any background check and asked me to fill for second guy which is ridiculous and now they are not refunding the deposit as well. It’s a fraud company

Horrible experience! I booked them for a move, I was told labor only, so I had to rent my own U-Haul. I paid, and the night before my move they called and said my movers would be an hour and a half late but promised they would be here at 9:30 am instead of 8 am and that I would get a call before when they were on their way. 9:36 am I called, they had no movers assigned and apparently could not get in touch with their crew. I was told my only options were to get a refund and figure the move out myself, or wait until a different day ( which I already paid for the U-Haul and was not cheap). I AM A SINGLE MOM WITH THREE KIDS!!! We don’t have the means to just rent uhauls because they can’t run their company, and I don’t have many family to be able to come help move the large items. I was told I would get a refund ( still have not received it!) no movers ever showed up and I was left with 3 kids to figure out how to move our whole house! I will never use this company again and I highly recommend you do not use them either!

Sent a crew of 3 guys and no truck when we agreed on a truck. He sent an invoice with no truck by mistake and then we called to confirm there will be a truck, was sent a new invoice with the truck. Truck never came, and what would have been a 3 hour move turned into over 35 hour move from beginning to end. Absolute nightmare