Mike M.
As usual quick delivery and good price.
As usual quick delivery and good price.

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products.We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.
LL Medico (llmedico.com) has 636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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636 approved reviews, newest moderated first
Mike M.
As usual quick delivery and good price.
Laura S.
LL Medico delivered my two packages to the wrong address. I immediately sent them an email, but have not heard a word in days. Meanwhile, my inbox is flooded daily with emails advertising their products and one telling me I’ve earned 30 cents due to my purchase. The lack of customer service is appalling for any retailer, but more egregious for this company, because LL Medico presents itself as a small business that values their customers.
Response from LL MedicoJun 20, 2026
Hello Laura. We delivered the packages to the address that was given during checkout. We then replied to your message Friday morning at 9:19 AM (our customer service opens at 9:00 AM and you sent your email at 4:09 AM). If you have any additional questions, please respond to our email that we replied to you. Thanks, Alex.
Donald F.
Quick service on high quality products.
Sandy
Promt service
Stephen
I place my order Friday and received an email stating they were preparing my order. Come Tuesday I still had not received an update and it was still showing on website they were preparing my order. I called them and was informed they did not receive my order until after hours on Friday so it was not processed till Monday and was shipping later today. Come today (Thursday) I still had not received an update so I called back and was informed that it shipped Monday. I informed them that on Tuesday I they stated it was not shipped yet but ship later that day but now they are saying it shipped Monday. There response was it was just an error but it shipped Monday and she would get me the tracking number. I just received the tracking number this afternoon (Thursday) and according to UPS it has not been picked up yet so it has not been put in their system for tracking yet. They intentionally misinformed me not once but 2 times. I will never be using this company again. All they had to do was be up front and honest and they were not, they were deceptive. NOT a good company.
Response from LL MedicoJun 26, 2026
We apologize for the delay in your order. We've had a few issues with staffing at one of our warehouses so some orders were falling behind. That's no excuse but I just wanted to be truthful. I hope we can do better for you next time. Thanks.
james
It was pretty easy to ordering.
F C.
All my orders on autoship have come right on time. And when my recent order arrived and I found I had enough to skip the next shipment, I was able to cancel that one shipment at manage my autoship, with no hassle.
Response from LL MedicoJun 15, 2026
Thank you so much for the wonderful review!
diaperedcritic
I didn’t like the multiple packages when placing my order. luckily the case arrived before everything else but that was a main factor for this review along with the crinklez tabs ripped on my twice from a brand new pack and unfortunately had to be discarded as i didn’t have anything available to help me fix it. also i qualified for the 1-3 day shipping but only 1 of 3 items arrived within 1-3 days :/
Response from LL MedicoJun 15, 2026
We state in many places on our site that we ship from different locations depending on the product. You placed your order on Thursday and you received part of your order the next day, Friday. The rest of your order should arrive within the 1-3 business day time frame. Thanks for the review.