Joe M.
On 05/29/2025 My Pilot needed an engine…
On 05/29/2025 My Pilot needed an engine according to my mechanic, The body shop tech next door knew the Rep at LKQ Lunenberg Mass, made a call, I paid $1900 CC over the phone, they delivered on 06/04/2025, and the core $120 will be going to my CC. Mounted the engine, found out it was cracked, called the place back they sent another one, they will credit me $100 for $1200 install, but instead they sent the check to the body shop and we were looking for the SS for weeks. the second engine was installed couple days later. drove away from the garrage, sluggish no power...and fumes comminmg from the exhaust. I had a work travel outside the country for the entire summer, I call the rep at LKQ prior tio let him know about the 2nd engine's issues, told me we will deal with it when you come back. Mid-September I am calling and calling leaving msg to the rep, finally I had to press zero, they told me that he was no longer with the company. the new rep didn't want to deal to my issue, was avoiding me when i call, he would let me hanging on the phone for a long time until I needed to hang up and call back again, they were rude, finally told me for warranty protocol I needed to take the car to a mechanic and call from there to process the claim, I had to wait the whole for this claim guy to call. his question was did you change the timing belt and the seals during the install? No Sir wouldn't that enter fair with the warranty? so I got denied because I was supposed to rebuild the new engine prior to installation, and my warranty expired also. so, I am about $3000 loss from Quality Parts at LKQ. Spoke with the manager "Brian" Nothing I can do for you sir only go find another shop and I will give you a small break on another engine, but this time you need to change the timing belt and the seals... Does anyone have any recommendations? Do I need to file a claim in court?
