LKQReviews of lkqcorp.com

From contact to pickup was absolutely brilliant....price was spot on and constant updates....great service...thank you

I emailed this company to confirm a Subaru stereo part number was correct because it was listed under the part number I was looking for but the description said “ID unknown, Verify before buying.” I finally got a call from a lady named Christina and I swear it’s like she never even read the email. She was extremely rude, condescending, and talked over me. Acted like I had no idea about part numbers, how to confirm with my VIN, and what the word “OEM” meant. But then repeatedly asked me for the part number WHEN IT WAS IN THE EMAIL I SENT!! I ended up having to hang up on her. I was going to buy this head unit because I was glad to see they had a return policy / warranty in case there were any issues. Looks like I dodged a bullet!

Op donderdag op de gebruikelijke manier nummerplaten laten bestellen door onze magazijnmedewerker. Deze komen dan normaal dezelfde dag binnen. Vrijdagmiddag zelf moeten bellen waar de nummerplaten bleven. ( 16.30 uur ) Deze waren ze vergeten te maken, maar zouden zaterdag ochtend gemaakt worden en uiterlijk 9.30 uur bezorgd worden. Vandaag ( zaterdag ) om 10.00 uur maar eens gebeld waar de platen bleven. Antwoord: het apparaat om de platen te maken is kapot. Klant zat al 2 uur bij ons in de showroom te wachten op de nummerplaten! Géén oplossing geboden door LKQ, ook géén excuses !! Toen zelf actie ondernomen om de platen in Nieuwegein te laten maken. Kom je vervolgens daar aan en liggen ze nog niet klaar. Nog eens een half uur vertraging. Ze weten niet wat service is bij LKQ, zelf tot een oplossing komen is er niet bij! Wat een ellende!

LKQ is the shadiest salvage yard I ever used I would never buy any parts from this company

Title: Advertised price not honored Review: I found an engine listed by LKQ on Car-Part for $1,106. When I called the number on the listing, it went directly to LKQ in Illinois, and I was directed to their website to purchase it. The exact same engine with the same part number was listed there for $1,223.50. Since it was after hours and I wanted to secure the engine, I purchased it. The next day I contacted customer service expecting them to correct the difference since it was their own listing. Customer service (Jo) first said the difference was due to shipping, which made no sense because I also paid $330 separately for shipping. Then she said it was tax, even though tax was also added on top of the $1,223.50 purchase price. The final explanation was that they “don’t price match other companies.” The issue is this was not another company — it was LKQ’s own listing on Car-Part, their own phone number, and their own website. Refusing to honor your own advertised price is disappointing and feels like a very misleading way to do business.

Was on hold for a hour and 20 min. And another time for 40 min. Can’t even get ahold of them.

If I could rate them a zero or negative I would. This is the craziest experience I have ever seen, who ever runs this business or writes there "Terms" is an absolute idiot. Their supervisors don't call back, I ordered a REMAN engine, got it installed, following all procedures, and it was knocking on start up with a heavy misfire- We went through the warranty process which they will only pay a fraction of our labor rate when it was bad off the shelf. I get the terms of the warranty or $95/Hour, but the owner hasn't even taken the vehicle yet, and it is bad, that should be at 100% of the manufacture to cover. Now we have got the second engine in, and the P3400 code keeps coming back, and there is an issue internally with this engine, (The same as the first engine, but not knocking at least). If that isn't bad enough, they want me to wait until the first replacement engine gets back to them in Texas, to inspect, before they can send out a new engine. Like this is crazy to me and terrible customer service. All I get back is I can't do anything about it, that's in the terms of the warranty, and that I can't talk to a supervisor they don't do that! WHAT!! what is a supervisor for? I have been waiting 2.5 weeks for a call back from a supervisor and still haven't received one after multiple requests. like this company is beyond disorganized.

I went to get a steering knuckle for my civic(which used to include the bearing with it). I was trying to avoid buying a new bearing($40) and paying a shop($60) to press it in. I happened to find said knuckle already extracted and laying beside the junk car. When i get to the cashier she told me $114 because they price the knuckle and bearing seperately, and that id need to have it pressed out then bring the knuclke/spindle back for my $60 refund!!! So Im supposed to pay 2 $5 admission fees,$10 in gas for 2 round trips, and still get charged virtually the same price as a new one???? I got 2 words for LKQ. If you live in Houston area, go to U Pick and Pull and avoid LKQ like the plague.